3. Configuring your domain registrar [NB]

Once you've connected your online store to a domain, you need to modify DNS settings with your domain registrar. For this step, you will need the CONNECT YOUR DOMAIN instructions.

The steps to setup a domain for your store will differ based on your geographical location:

Making your domain without 'www.' accessible

IMPORTANT: A domain without a subdomain is known as a bare or root domain. When connecting your custom domain to eCom using CNAME record, a subdomain is required. However, you can forward your bare domain to your full domain by contacting your domain provider.

For example, you want your traffic to access your site at rootdomain.com. Your domain provider may have a tool to forward your traffic from rootdomain.com to your full domain, www.rootdomain.com. You will need to contact them to find out if this is possible.

CNAME setup method (North America, South America and Australia)

NOTE: The following are generic instructions and are provided for general information purposes only. References to terminology and other concepts may differ from the information you’ll see on your domain provider’s web site.

  1. Log into your account on your domain provider's website.
  2. Find the DNS zone files (which may be referred to as managing your DNS or DNS settings).
  3. Create a CNAME record.
  4. Set the subdomain of the CNAME record. Your domain service provider may refer to subdomain differently. Common names include: alias, host, subdomain, hostname or DNS Entry.
  5. Point the CNAME record to the value from the CONNECT YOUR DOMAIN instructions.
  6. If your domain service provider allows you to set/change the time to live (TTL) setting, you can either keep the default, or if required set it to 1 hour.

NOTE: If you cannot create a new CNAME record, one may already exist with the same subdomain. When registrars detect a possible conflict (same subdomain on different record types,) you have to delete/reconfigure the existing record.

 

DNS setup method (Europe, Africa and Asia)

NOTE: The following are generic instructions and are provided for general information purposes only. References to terminology and other concepts may differ from the information you’ll see on your domain provider’s web site.

To use a name server connection:

Most domain name providers let you modify this data yourself. If not, give the following information to your provider:

  • Primary nameserver
    • Host: ns1.webshopapp.com
    • IP: 87.250.154.6
  • Secondary nameserver
    • Host: ns2.webshopapp.com
    • IP: 87.250.144.167
  • Tertiary nameserver
    • Host: ns3.webshopapp.com
    • IP: 87.250.144.169

To use a DNS connection:

Typically, you can set up DNS connections yourself with your domain name provider.

Modify or add these records to your DNS record:

  • Record
    • Name: @
    • Type: A
    • Value: 87.250.130.135
  • Record
    • Name: www
    • Type: CNAME
    • Value: 111598.shops.webshopapp.com.
    • IMPORTANT: Replace 111598 with your store/customer number and make sure you append a period (.) to the CNAME.
  • Record
    • Name: *
    • Type: CNAME
    • Value: @

NOTE: If you use a DNS connection, Lightspeed will only host your online store, and you must make your own arrangements for email. If you have a DNS server and would like to route your email address through Lightspeed eCom, add an MX record and forward it to 10 mail.webshopapp.com. Enter @ in the record name field. Here's an example:

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What's next?

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