Contacting Lightspeed eCom Support

For information about how to use Lightspeed eCom features, read our help topics or get in touch with our Support department.

Before you contact Support, on the left menu of the Back Office click Help and search our help topics for the subject you want to know about. You can search for a topic in the Search bar


  1. Click Send a request at the top of the screen to contact Support
  2. You will be taken to a page where you can fill in a form. Fill in all the fields and send your message. Note: Make sure you email address is correct, you will receive your answer by mail. 

You can also contact us by phone at:

Toll-free: 866-932-1801
Montreal: 514-907-1801
London: 44-20-3695-9599
Sydney: 61-2-8488-3146
UK: +44-20-3695-9599
Singapore: +65-3158-0466
Belgium: +32-9-298-02-73
Netherlands: +31-202-410-972



Have more questions? Submit a request || || Request a callback