Activating customer contact methods [NB]

Good customer contact is of paramount importance for your online store. Your customers can contact you by creating a ticket, emailing you, or contacting Lightspeed eCom Support.

To activate customer contact methods

  1. On the left menu of the Back Office click Settings and from General Settings choose General.
  2. At the top of the screen click Advanced.
  3. In the Account & Service area activate Tickets and Contact form.

Tickets

Your registered customers can create a ticket if they have a question or require support. When they log into their account on your online store, they  can click My tickets and create a new ticket and see an overview of their previously sent tickets.

To view customer tickets on the left menu of the back office click Customers > Tickets. Click a ticket to read and answer it.

Email

The customer service page of your online store contains a contact form, that customers can use to email you.

To add a support email address

  1. On the left menu of the Back Office click Settings and from General Settings choose Company.
  2. In the Support email address field enter the address you want to use for customer addresses.
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