Are you asked the same questions about shipping, returns or other topics? You can create Frequently Asked Questions (FAQs) for your customers so that they can find answers quickly.
To access the FAQs, under Customer service customers click Customer support.
- On the left menu of the Back Office click Content > FAQs.
- At the top of the screen click Add subject. You first add a subject and then create related questions and answers.
- Enter a title for the subject, such as Returns and exchanges, and select the language.
- Click Add question and add the question, such as What's the return policy? and the answer.