Replacing nameservers with DNS records

This article only refers to eCom stores based in Europe.

Lightspeed eCom is modernizing its infrastructure to improve reliability and scalability. As a part of this process, we will no longer be supporting the nameserver domain connection method. This article explains how to update your domain provider to keep your eCom store online.

Prerequisites

1. Plan a time to change your domain provider's settings. The availability of your eCom store may be interrupted when you make the adjustments in this article. These changes should be done during periods of low traffic.
2. Visit EuroDNS.com and search for your domain. For example, if your domain is http://www.yourdomain.com, search: yourdomain.com. In the results:
   1. Note the registrar. If a reseller is listed, note their name instead because they are your current domain provider.
   2. Confirm the nameserver(s) are pointing to webshopapp. For example, you may see ns1.webshopapp.com and ns2.webshopapp.com. If not, you may already be using DNS records to connect your domain to Lightspeed eCom. If that's the case, you may need to change the IP address of these DNS records. For instructions, click here.
3. Access your domain provider's website and test your login credentials. You will be making changes in your domain provider account later.
4. In your eCom Back Office, click Settings, in the Website settings column, click Domains. Enable the eCom store's fall back domain by clicking Set default beside the .webshopapp domain. Record and use this to access your eCom store when the default domain its interrupted.

Instructions

1. Open your domain providers website and login to your account.
2. Locate and view the Nameserver section of your DNS. Change to using your domain's default nameservers.
3. Find the DNS settings. These may be referred to as managing your DNS or DNS zone files.
4. Create a CNAME record. There may be 3 fields that require information:
   1. Host/alias: Type your subdomain. Ensure it matches the subdomain you entered in the eCom Back Office > Settings > Domains.
      
   2. Points to/destination: Copy and paste the Record 1 value from Settings > Website Settings > Domains > Connect your Domain. The period at the end of the value is usually not required by domain providers.
   3. Time to live (TTL): Time to live may be requested but it is not required to make changes to this field. Leave it as the default value or if no default is provided, select 1 hour or enter 3600 seconds.
   4. Save your changes. If you cannot save, click here for troubleshooting information.
5. Create two A records:
   1. Host/alias/name: Use the @ symbol.
   2. Points to/destination: 104.16.8.49
   3. Save your changes. If you cannot save, click here for troubleshooting information.
   4. Repeat these steps using: 104.17.156.30
6. Begin testing if your custom domain is live by opening a private browsing window. Depending on your web browser:
   1. File > New Private window (Firefox & Safari),
   2. File > New Incognito window (Chrome)
   3. File > New Inprivate window (Internet explorer & Microsoft Edge)
7. Visit your website on your configured domain.
8. If you see your Lightspeed eCom store load, your domain is connected. If not, try again in an hour. If after 2 hours you still can't see your site for troubleshooting details, click here .
9. Once your domain is connected you can set your domain as the default one in your eCom Back Office. Do this only when your eCom store is live on your domain.
   1. On the left menu of the Back Office, go to Settings > Website Settings > Domains.
   2. Click the Set default button for the domain you added.