eCom Help Center
ECOMMERCE RETAIL ONSITE RESTAURANT

    Updating the deprecated 87.250.144.181 IP address

    Only refer to this article if you have been instructed by Lightspeed to update your IP address.

    Lightspeed eCom is modernizing its infrastructure to improve reliability and scalability. As a part of this process, we will no longer be supporting the IP address: 87.250.144.181. This article explains how to update your DNS records and to create a CNAME record.

    Prerequisites

    1. Plan a time to change your domain provider's settings. The availability of your eCom store may be interrupted when you make the adjustments in this article. These changes should be done during periods of low traffic.
    2. Visit EuroDNS.com and search for your domain. For example, if your domain is http://www.yourdomain.com, search: yourdomain.com. In the results:
      1. Note the registrar. If a reseller is listed, note their name instead because they are your current domain provider.
      2. Confirm that your A records contain 87.250.144.181. If they do not, you don't need to continue with this article.
      3. Confirm your nameserver(s) are not pointing to ns1.webshopapp.com  or ns2.webshopapp.com. If they are you need to change this setting. For instructions, click here.
    3. Access your domain provider's website and test your login credentials. You will be making changes in your domain provider account later.
    4. During this setup, your eCom Back Office may become unavailable on your default domain. Make note of your alternative Lightspeed domain found by clicking Settings > Domains before continuing. In the event you cannot access your Back Office, use yourstore.webshopapp.com/admin or yourstore.shoplightspeed.com/admin.

    Instructions

    1. Open your domain providers website and login to your account.
    2. Find the DNS settings. These may be referred to as managing your DNS or DNS zone files.
    3. Create a CNAME record. There may be 3 fields that require information:
      1. Host/alias: Type your subdomain. Ensure it matches the subdomain you entered in the eCom Back Office > Settings > Domains.
        Shows the subdomain of an eCom store.
      2. Points to/destination: Copy and paste the Record 1 value from Settings > Website Settings > Domains > Connect your Domain. The period at the end of the value is usually not required by domain providers.Highlights the address you need to use to create a CNAME record.
      3. Time to live (TTL): Time to live may be requested but it is not required to make changes to this field. Leave it as the default value or if no default is provided, select 1 hour or enter 3600 seconds.
      4. Save your changes. If you cannot save, click here for troubleshooting information.
    4. Delete the current A record with the IP address  87.250.144.181.
    5. Create two A records:
      1. Host/alias/name: Use the @ symbol.
      2. Points to/destination: 104.16.8.49
      3. Save your changes. If you cannot save, click here for troubleshooting information.
      4. Repeat these steps using: 104.17.156.30
    6. Begin testing if your custom domain is live by opening a private browsing window. Depending on your web browser:
      1. File > New Private window (Firefox & Safari),
      2. File > New Incognito window (Chrome)
      3. File > New Inprivate window (Internet explorer & Microsoft Edge)
    7. Visit your website on your configured domain. If you see your Lightspeed eCom store load, your domain is connected. If not, try again in an hour. If after 24 hours you still can't see your site:
      1. Read the troubleshooting article, here.
      2. Contact our support team, here.