Available for eCom (C-Series) stores in the US, Canada, UK, Australia, Belgium, and the Netherlands.

You can set up Loyalty so your customers can earn and redeem rewards when placing orders online.

Understanding how customers earn points and rewards

After you've enabled Loyalty in eCom (C-Series) and customized settings in the Loyalty Manager, your customers can begin to collect and redeem loyalty points after logging into their customer account on your eCom store.

To see the total number of points they have and the progress towards the available rewards, they can click Rewards in their customer account.

Your customers are informed how many points they receive when they are in the cart and in checkout, as well as the available rewards they can redeem.

Enabling Loyalty in eCom (C-Series)

1. Contact Support to sign up for Lightspeed Loyalty
2. In the eCom back office, navigate to Settings > Advanced.
3. Toggle on Enable loyalty.
4. Click Save.

You can prepare rewards and campaigns in your Loyalty Manager account.

Adding eligible eCom products to rewards

Ensure that products eligible for rewards to not have any assigned discount codes or discount rules. Learn more in Discounting products.

1. Log in to the Loyalty Manager.
2. Navigate to Rewards > Manage one-time rewards or Manage point rewards.
3. In the Eligible products column, click Manage located .
4. For omnichannel merchants, click the Ecommerce tab. Otherwise, click Add eCom category, Add product or Add all products to specify the eligible products.
5. Click Save.

Adding Loyalty your store's navigation bar

Some themes don't support changes made to Navigation. Consult your theme's manual or contact your theme's developer for more information.

1. From the eCom back office, navigate to Design > Navigation.
2. Click Default to open the settings for your default navigation.
3. Click Add link and add a title, like "Loyalty".
4. In the Link to menu, select Loyalty.
5. Click Save.
6. In the sidebar, click Back to Home.
7. At the top right of the screen, click View Store.
8. Ensure you see your new button in the navigation bar.

This loyalty information page is generated based on the settings in the Loyalty Manager.

Troubleshooting Loyalty syncing issues

Normally, a customer's points or rewards are automatically synced to the Loyalty Manager. If an issue occurs, the system continues to attempt syncing for up to 45 minutes. If you notice an error, you can manually restart the syncing process:

1. In the eCom back office, navigate to Customers.
2. Click a customer's name.
3. Click Sync to Loyalty.