eCom Help Center


Here you’ll find everything you need to know about Lightspeed eCom, including adding products, setting up payment and shipping methods, designing your online store, managing and shipping your orders, and more.


Use the left menu to navigate through the eCom Help Center and explore topics. Or, use the search bar to look for specific information.

Getting in touch with Technical Support

Still not finding the information you need? No worries! Our Support team is available to help you 24/7 and you can contact them in a few different ways:

  • Submit a request (email)
  • Request a callback
  • Call our eCom Support phone line

For specific instructions and contact information, please see our Contact us article.

Introducing Omnichannel

Lightspeed's Omnichannel solution allows you to seamlessly integrate your online and in-store sales channels using either:

Need help identifying your Omnichannel solution


As a brick-and-mortar retailer, you can launch your online store (using Lightspeed eCom) and sync inventory, sales reporting, and customer profile data from either Lightspeed Retail or Lightspeed OnSite. This integration enables you to:

  • Create an online store from within Lightspeed Retail or OnSite in a few clicks.
  • Quickly upload products, photos and product information from Lightspeed Retail or OnSite to Lightspeed eCom in a few easy steps and have a unified view of your inventory.
  • Sync your online sales back to Lightspeed Retail or OnSite, allowing you to view eCom and in-store sales data in a single glance.