eCom Help Center

Welcome to the Lightspeed eCom Help Center


Here you’ll find everything you need to know about Lightspeed eCom, including adding products, setting up payment and shipping methods, designing your online store, managing and shipping your orders, and more.

Frequently asked questions

  • Connect your web address, also known as your domain to Lightspeed eCom to improve your eCom store's branding and SEO. Add your domain to your eCom Back Office in Settings > Domain. Then, when you're ready to publish your eCom store publically, create a CNAME record in your domain provider.

    For more information, click here.

  • A common reason your shipping method doesn't appear in checkout is because the shipping address is not served correctly for your region. Another common reason is that your shipping method does not have a weight range that includes the products in your cart. Shipping methods can be managed in your eCom Back Office, under Settings Shipping methods.

    For a getting started with shipping article, click here.
    To understand how to make your shipping methods appear in checkout read this article: here.

  • Preserve search engine ranking of a previous website by adding redirects. Create redirects before you connect your domain. Redirects preserve search ranking by telling search engines where the same content is on a new website. Redirect settings are found in your eCom Back Office under Settings > Redirects.

    For more information, click here.

  • Tag your products so your customers can find them more easily. Tags can also improve your product's SEO. Tags are managed in your eCom Back Office, in Products Tags.

    For more information about creating tags, click here.

  • Create filters so your customer can quickly sort through search results. Filters are managed in your eCom Back Office in Products > Filters.

    For more information, click here.

  • You can make sure your eCom store appears well in search engines by updating the title and description. This can be done in Settings General.

    For more information, click here.

  • A common reason your blog is not appearing on your eCom store is because all blogs articles are not published. One blog article must be published before the blog will appear in any navigation item.

    For more information about managing blogs, click here.

  • You can display your products on Facebook and Instagram by using custom feeds. A Lightspeed Community blog post explains how to do this here.

    For more information about custom feeds, click here.

  • You can use the import tool to import new products or to edit existing products in eCom.

    For more details about importing new products, click here.
    For more information about editing products via import, click here.