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Setting up and using PayPal

PayPal is an online payment processor that enables your business to accept payments from customers around the world.

PayPal Business can be a great way to expand your customer base and streamline your payment process. To begin accepting payments through PayPal, you first need to sign up for a PayPal Business account. Once your PayPal business account is active, add PayPal as a payment provider in your C-Series back office to accept the following payment methods:

  • PayPal
  • Debit or credit cards (Visa, MasterCard, Discover, and American Express)
  • Pay later
  • Venmo (for US merchants only)

We recommend upgrading to the new integration for a faster checkout experience, access to Pay Later, Venmo (for US merchants only), and improved authorization rates. For the optimal experience, enable the new checkout by navigating to Checkout > Upgrade checkout > Continue in your C-Series back office.

With the release of your new integration to PayPal Commerce Platform, we plan to deprecate the outdated version on October 23rd, 2023.

Creating a PayPal Business account

Ensure your PayPal Business account is created. You can Sign up on PayPal’s website. If you encounter any issues, check out PayPal's help center.

Adding PayPal to your C-Series back office

Once you’ve created your PayPal Business account, add PayPal as a payment method to your C-Series back office.

  1. Log in to your eCom back office.
  2. From the main menu, select Settings > Payment Providers.Payment-providers.png
  3. In the upper-right corner, select Add Payment Providers.
  4. Next to Paypal Commerce Platform, select Add.Adding
  5. On the Edit PayPal Commerce Platform page, click the Connect PayPal Commerce Platform button. Connect PayPal Commerce Platform
  6. You will be brought to the PayPal login page. Enter your PayPal Business account's email address and Country or region. Enter your email for your Paypal acccount
  7. Review PayPal’s permissions and click Agree and Connect to allow PayPal to connect to your C-Series back office.
  8. Click the Go back to your store button to return to your C-Series back office.Thank you for signing up to Paypal
  9. Enable the toggle next to Activate this payment provider on the Edit Paypal Commerce Platform page.Activate the payment provider
  10. In the upper-right corner, select Save.
  11. Enable other payment methods accepted by your PayPal Business account. Review PayPal’s supported payment methods table to learn which payment methods are supported in your country.
  12. Optional: Configure additional settings, such as a minimum or maximum amount.
  13. Select Save.

Running a test transaction

Run a test transaction in your store to ensure your PayPal Business account is integrated with your C-Series account. This order can then be deleted from your eCom back office.

  1. On your C-Series homepage, click View store in the upper-right corner.
  2. Add an item to your cart and check out. This process varies, depending on your theme and store layout.
  3. Select PayPal as the payment method.

    The text for terms and conditions above the checkout button is a customizable area that communicates your store's policies to your customers. You can update this text to match your specific terms via the Translations feature in your eCom back office.

    Order and Pay
  4. If you are redirected to a PayPal login screen or asked to enter your credit card details, you've verified that PayPal works.Login
  5. To cancel the test transaction, navigate to your eCom back office and select Orders.
  6. Select the test transaction.
  7. Scroll down to the bottom of the Order details page and click Cancel order > Cancel this order.

Removing legacy PayPal integrations

Now that the newest Paypal integration is activated for your store, you can uninstall legacy Paypal integrations.

eCom Back Office

It is necessary to remove the legacy PayPal integration from your eCom back office.

  1. Log in to your eCom back office.
  2. From the main menu, select Settings > Payment Providers.
  3. On the Payment Providers page, select PayPal.
  4. Scroll down to the bottom of the page and select Delete
  5. In the pop-up, select Delete. This action cannot be undone.

eCom App Store

It is also necessary to remove any legacy PayPal apps from the eCom App Store.

  1. Go to Apps > Purchased Apps.
  2. Click the PayPal Commerce Platform or PayPal Express Checkout app.
  3. Select Cancel App.
  4. Choose a reason and enter your password and cancel the app.
  5. Repeat these steps for any other legacy PayPal Apps.

Identifying transactions

A common identifier that’s shared between Lightspeed and PayPal is the Invoice ID. If you want to find a transaction in the PayPal dashboard, you should search for it's Invoice ID. This can be helpful in tracking and verifying transactions between the two platforms.
Invoice ID location

What's next?

Understanding PayPal’s Seller Protection Plan

If your eCom store and orders qualify, PayPal will protect you from fraud.

Learn more

Adding legal agreements to content pages

You can add legal agreements to your content pages, such as terms of use, privacy policy, and returns and refund policies.

Learn more

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