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Selling on Facebook

As of April 2023, Meta has made changes to the availability of Shops on Facebook and Instagram for merchants operating in Europe, the Middle East, and Africa (EMEA). For a list of EMEA countries where Shops are available, please refer to the EMEA: Changes to Shops article on the Meta Business Help Center.

You can create a catalog and connect your eCom products to Facebook to improve sales by offering your products on your Facebook Business page.

Verifying product prerequisites

Before products can be published on Facebook, they need to meet the following requirements:

  • Title (150 character limit)
  • Description (256 character limit)
  • Price (must be higher than $0)
  • Image (JPG, GIF or PNG format, at least 500 x 500 pixels)
  • Brand (must be visible in your eCom back office)

Products that are hidden in the back office will not be included in the feed.

Finding your product data feed URL

Data feeds are URLs that will ensure communication between eCom and Facebook.

To get the product data feed:

  1. Login to your eCom (C-Series) back office,

  2. Navigate to Settings > Feeds > Go to Custom Feeds.
  3. Click View link at Facebook Catalog - Variant IDs.

  4. Copy ?include_variants=true&google=true&page=1 and paste it at the end of the URL and press Enter.
    • For example, the URL should look similar to https://www.example.com/en/feed/custom/18864/?include_variants=true&?google=true&page=1
  5. Copy the complete URL.

Go to Custom Feeds button location

The variant feed is paginated at 500 items per feed URL. You may need to add multiple URLs to ensure all your products are included. To do this, add the following to the end of the default URL, increasing the page number accordingly until the inventory item count is met:

/?google=true&include_variants=true&page=1
/?google=true&include_variants=true&page=2
/?google=true&include_variants=true&page=3

Creating a Facebook catalog

If you do not have a Facebook Business page, you will need to create one to access your Business Manager.

Next, you will need to create a catalog in your Facebook Business Manager:

  1. Log into your Facebook Business Manager.
  2. Click the three horizontal lines at the top left corner.
  3. Click Commerce Manager.

    Accessing Commerce Manager

  4. If it's your first catalog, select Get Started, then select Create a Catalog.
    • If it's not your first catalog, select Add Catalog in the Catalogs section.
  5. Select the type of items to sell and click Next.
  6. Click Upload Product Info.
  7. Select the Business Manager account to which your catalog belongs.
  8. Enter a name for your catalog.
  9. Click Create.

    Uploading products

  10. Select your default currency.
  11. Choose Set Automatic File Upload Schedule.
  12. Enter the feed URL (the one you got from Lightspeed eCom (C-Series) earlier).
  13. Set a preferred schedule.
  14. Click Start Upload.
  15. Click View Products to see the uploaded products.

We recommend creating a new catalog instead of using an existing catalog.

Uploading the product feed

Now that you already have a new catalog, you will need to upload the product data feed with the URL you copied in the previous step:

  1. Under Commerce Manager, select your catalog.
  2. Open the catalog tab.
  3. Select Data Sources.

    Selecting Data Sources

  4. Select Add Items at the top right corner.
  5. Select Data Feed, then select Next.
  6. Select Schedule Feed to set up an hourly schedule.
  7. Enter the URL and click Next.
  8. Enter a name for your scheduled feed.
  9. Select a default currency.
    • This needs to be the same as the default currency in your eCom back office.
  10. Select Upload or Next.

Correcting errors

If any errors are generated, you can find a list of them in your Facebook Business Manager:

  1. Go to Commerce Manager.
  2. In the Catalogs section, select your catalog.
  3. From the Catalog tab on the left, select Issues.

Accessing the Issues page

Yellow warnings are suggestive and can be ignored. Red are errors that prevent products from publishing and are addressed below:

Issue: Resolution:
Universal IDs are missing
  • Does the product have a brand assignedand
  • Is that brand visible?
A required field is missing
Field can't be all uppercase letters
  • Use case-appropriate titles and descriptions.
Products are missing or rejected

*Lightspeed is unable to assist with rejected products or appeals.

After you have resolved the errors, you can select Upload Now and then Request Update Now.

Creating a custom feed

Our support teams are not able to troubleshoot issues related to the steps below.

You can quickly add any missing product information with an eCom product import. However, you can also create custom feeds to automatically:

  • Replace short descriptions with the product title.
  • Replace brands with the shop name.
  • Indicate if a product doesn't have an SKU or EAN.

In your back office:

  1. Go toSettings.
  2. From the Website Settings column, select Feeds.
  3. Select Go to Custom Feeds at the bottom right.
  4. Select Add feed.
  5. Enter a name that you can easily recognize, such as Facebook Custom Feed.
  6. Create a copy of the desired feed, in this case, it will be eitherFacebook Catalog-Main Product IDsorFacebook Catalog-Variant IDs.
  7. Select Save.

Creating a custom feed

You will be taken to a page with the original feed's code. Now you can modify this by adding any missing information.

To replace short descriptions with the product title:

  1. Locate the code line below:
    <description>{{ product.description | cdata }}</description>
  2. Highlight it and delete it.
  3. Copy the following code piece:
    {% if product.description %}

    <description>{{ product.description | cdata }}</description>

    {% else %}

    <description>{{ product.fulltitle | cdata }}</description>

    {% endif %}
  4. Paste it where the previous one was.
  5. Select Save.

To replace brands with the shop name:

  1. Locate the code lines below:
    {% if product.brand %}

    <g:brand>{{ product.brand.title | cdata }}</g:brand>

    {% endif %}
  2. Highlight them and delete them.
  3. Copy the following code piece:
    {% if product.brand %}

    <g:brand>{{ product.brand.title | cdata }}</g:brand>

    {% else %}

    <g:brand>{{ shop.title | cdata }}</g:brand>

    {% endif %}
  4. Paste it where the previous one was.
  5. Select Save.

To indicate if a product doesn't have an SKU or EAN:

  1. Locate the code lines below:
    <g:gtin>{{ product.ean | cdata }}</g:gtin>

    <g:mpn>{{ product.code | cdata }}</g:mpn>
  2. Highlight them and delete them.
  3. Copy the following code piece:
    {% if product.ean or product.mpn %}
     	{% if product.ean %}
    		<g:gtin>{{ product.ean | cdata }}</g:gtin>
    	{% endif %}
    	{% if product.code %}
    		<g:mpn>{{ product.code }} </g:mpn>
    	{% endif %}
    {% else %}
    		<g:identifier_exists>no</g:identifier_exists>
    {% endif %}
  4. Paste it where the previous one was.
  5. Select Save.

After you have modified the feed, you can use the new URL to load it into Facebook:

  1. Select View feed.
  2. Copy the URL of the page that will open.
  3. Follow the instructions for mandatory step number 3 to Create a Facebook catalog.

Viewing a custom feed

Note: if you already have a catalog and simply decide to use a different URL, such as a Custom Feed, you don't have to go through all the steps again. If that's the case:

  1. Go to Commerce Manager.
  2. In the Catalogs section, select Data Sources.
  3. Select your catalog under the Name column.
  4. Select Settings at the top of the page.
  5. In the Schedules section, select the button with three dots.
  6. Select Edit.
  7. Enter your new feed URL.
  8. Select Save.
  9. Select Request Update Now.

Editing a feed URL

FAQ

  • Check if your products have been approved. Facebook may reject products due to a few different reasons, such as:

    • There might be missing product information.
    • They don't comply with Facebook guidelines (for example, the sale of alcohol).

    Make sure products are visible in eCom: products that are not visible in your webshop will not be visible on your Facebook or Instagram either. After adjusting products visibility in Lightspeed, sometimes it may take a little while before they show up on Facebook or Instagram as well.

  • See the step-by-step on Facebook's help centre for Tagging products on Facebook.

What's next?

Selling via Instagram

Sell your products via Instagram by connecting your Facebook catalog.

Learn more

Connecting a Facebook pixel

Connect a Facebook pixel to better understand your customers

Learn more

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