Merchants using Lightspeed Payments can access their payment reports via the Lightspeed Payments Finance portal in Back Office. To access the portal, navigate to your eCom Back Office and click Finance in the main navigation menu.
Note: The Finance tab is only visible to users with Financial permissions enabled. Permissions can be configured by following these steps.
The Account overview tab displays your balance and last payout amounts. These amounts are calculated based on processed payments after fees and refunds have been deducted.
- Balance is the sum of transactions yet to be paid out.
- Last payout is the sum of transactions last paid out.
To learn more about how you are paid with Lightspeed Payments for Retail POS, refer to our Getting paid article.
In the Account overview tab, you can also find your most recent payments, most recent payouts, and account information.
Under the Payments header in the Account overview tab, the five most recent transactions are displayed. Here you can find the transaction status, transaction amount, and the date and time of the transaction.
To view the Lightspeed Payments report and a list of all transactions processed through Lightspeed Payments, click View all transactions or the Payments tab located at the top of the portal.
To view specific transactions or to narrow the report’s results, you can filter payments by status or date using the tabs in the navigation bar. You can also use the search bar to refine your results.
To view more information about a specific transaction, click the date and time hyperlink in the transaction line item to view the Payment details report.
The Payment details report gives you an in-depth view of a specific transaction. This report lists:
- Transaction date and time
- Payment Method
- Processor ID
- Authorized amount
- Captured amount
- Net amount
- Payment ID
- Order ID
The Payouts report helps you track the money that is sent to your account.
Under the Payouts header in the Account overview tab, the five most recent payouts are displayed. These denote the date of the payout and the payout amount.
To view a list of all payouts processed through Lightspeed Payments, click View all payouts or the Payouts tab located at the top of the portal.
To view specific payouts or to narrow results in this report, filter payments by date or location using the navigation bar.
Note: The selected date range cannot exceed one year.
For more information about a specific payout, click the date and time hyperlink in the payout line item to view the Payout details report.
The Payout details report gives you an in-depth view of the transactions included in that payout. This report lists:
- Payout amount
- Payout status
- Date created
- Bank account
- Processor ID
- A summary detailing:
You can also find a list of every transaction and adjustment included in this payout. To see more details for a specific transaction, click the Payment reference link to access the Payment details report.
In addition to sales and refunds, this report also includes adjustments. An adjustment is a dollar amount either deposited or withheld from a payout in order to correct a previous error or to account for a chargeback.