If you have staff members who help you manage your online store, you can give them permission to access the Back Office. You can also manage user permissions.

The number of users you can add depends on your eCom package and version:

• eCom (C-Series) only:
  • Basic: 1 user
  • Advanced: 3 users
  • Professional: Unlimited
• With Retail POS (R-Series): Unlimited

Adding Back Office users

1. From the Back Office, navigate to Settings.
2. In General Settings, click Users.
3. Click Add a user.
4. Enter the first name, last name, and email address.
5. Save your changes.
6. From the Status dropdown, change the status to Approved.
7. Click Save.
8. Ask the user to check their inbox for the welcome email. Once received, have them click on a link to create their password.

Troubleshooting the welcome email

When a welcome email has not been received, common troubleshooting steps include:

• Checking the user's email for typos
• Checking the junk mail of the user

A welcome email will not be sent if the email address has been previously used in another eCom store. Have the user follow these instructions to rule out this issue:

1. Navigate to the Back Office login screen at yourstoreurl.com/admin.
2. Click Forgot your password?
3. Enter their email address and click Reset Password.
4. When they receive the password reset email, click Reset password in the email immediately, as the password reset link will expire.
5. They will be taken to a webpage to enter their new password. Once they enter their new password, they will automatically be logged into an eCom store associated to their email.
6. Click the store name in the sidebar.
7. A list of stores this email account has access to will appear. Click Switch to store for your eCom store.