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How customers return orders

Customers must have have an account to create a return shipment. If they place orders as guests, they will have to register with the same email address to convert their guest account into a customer account. NOTE: The images shown here can be different, depending on the theme you use. To learn how to prevent customers from creating returns, click here.

To process a customer return, visit Processing customer returns.

Customers can return on your website by:

  1. Logging into their account by clicking My account / Register normally in the top right-hand side of the screen.
    Screen_Shot_2019-03-21_at_12.13.25_PM.png
  2. Your customers can view any past orders by clicking My orders.
    Screen_Shot_2019-03-21_at_12.20.52_PM.png
  3. Click View on the right-hand side of the screen.
    Screen_Shot_2019-03-21_at_12.25.12_PM.png
  4. Click Return items at the bottom of the page to create the return shipment.

    ReturnCustomer_3.png
  5. Choose the products to return and the quantity.

    ReturnCustomer_4.png
  6. Give a return reason. Customers can choose a reason and an action or create their own, and then send the return request.

    ReturnCustomer_5.png

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