When a customer submits a product review, the review is not immediately visible in your online store. It's up to you to approve and/or modify the review. eCom will post the review once you approve it.

To approve or edit a review

1. On the left menu of the Back Office, click Products > Reviews.

   

2. Click the title of the review that you want to approve or edit.

   

3. Approve or edit the review:
   • Approve – Activate the switch to make the review visible in your online store.
   • Author – The name of the customer who posted the review.
   • Email – The e-mail address of registered customers. This field is blank when customers post a review without logging in to your online store.   
   • Product - The product for which the review was posted.
   • Stars – Here you can see customer assessments, based on the number of awarded stars on a scale from one to five.
   • Content – The review text.
   • View product – The product for which the review was posted.
   • View customer – If visitors leave reviews as a registered customers, their names are listed here. You can also add customers yourself, by clicking the drop-down menu.

To create a review

You can create a review in the Back Office.

1. On the left menu of the Back Office click Products > Reviews.
2. Click Add a review.
3. Complete the required fields. You cannot add customers to reviews created in the Back Office.