For your security, you may be asked to complete a multi-factor authentication (MFA) step when saving updates to sensitive account details. This includes settings like your email address, company information, permissions, and notifications.
When updating sensitive account details, eCom (C-Series) will send a single-use verification code to your current email address.
Once you receive the code:
- You’ll have 10 minutes to enter the code in the verification pop-up and click Confirm.
- You may be asked to reverify periodically.
- Five failed attempts to enter a code will trigger an automatic account lockout, and your password will be reset.
To configure your account settings:
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Navigate to Settings > Account.
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Click Edit profile.
Profile information
This data is used when you send a ticket to Lightspeed eCom.
- Upload avatar: Your profile picture (not publicly visible).
- First name: Your first name.
- Last name: Your last name.
- Date of birth: Your date of birth.
- Email: Your login email. Click Change to modify your email address.
- Phone: Your phone number.
- Mobile: Your mobile number.
You can also manage your password and multi-factor authentication (MFA) from this section. For more information on MFA, refer to our Using multi-factor authentication article.
Language and time zone information
Configure the default language of your Back office and its time zone.
- Language: The default language of your Back office.
- Time zone: Your time zone.
- Date format: Choose from 10/31/2023, October 31 2023, 31 October 2023, or 31/10/2023.
- Time format: Choose between 4:00 PM and 16:00.
Sessions
This section displays the devices used to log into the Back office of your online shop. If you don’t recognize a session, click Revoke to close it and log the user out of the Back office.
Account settings
- Email store activity: Activate this to receive email notifications when activities occur in your online store (for example, Order placed, Order shipped, or Customer added).
- Email new orders: Activate this to receive email notifications for new customer orders.
- Email notification for completed exports: Activate this to receive email notifications whenever an export is complete. This is especially helpful if you frequently handle large exports, so you can continue with your tasks and be notified when your export is complete. This applies to all exports available on the Tools > Exports page.
Documents
You can add documents relevant to your online store, such as agreements with suppliers. To add a document, click Upload files and browse for the file you want to add.
When you’re finished configuring your account, click Save.