eCom platform specifications
eCom (C-Series) uses industry leading cloud platforms and your eCom store is hosted on fast, reliable, and scalable servers.
- Number of orders the system can handle: eCom scales to meet the traffic in your eCom store. However, if you're expecting thousands of visitors and orders simultaneously, contact Support in advance.
- Backups of your online store: Your online store is backed up every hour. In the event of a system crash, Lightspeed has you covered with servers in several locations from where we can restore your online store using an automatic backup. Backups are intended solely to restore your store after a system-wide crash. We can't restore individual transactions; for example, an order that you've accidently canceled cannot be restored.
For more information on the eCom platform, visit:
eCom platform limits
The eCom platform has limits that apply to all users in order to optimized responsive operation of the platform. Some limits can be increased, depending on your eCom store and setup. For more information, contact Support.
Products
- Products: Depends on your subscription. Compare your subscription by clicking on your location:
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Variants:
- 25,000 Standalone
- 15,000 when connected to a Retail POS (Omnichannel).
- Variants per product: 100
- Related products per product: 10
- Custom fields per product: 20
- Quantity discounts per product: 10
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Images per product:
- 10 eCom (C-Series)
- 12 Omnichannel
- Title/Full Title: 264 characters
- SKU, Article Code, Barcode: 255 characters
- Product Content: 65,532 characters
- Product URL: 50 characters (in the input field)
- Custom Template Data Fields: 255 characters
Categories
- Categories: 2000
- Categories per product: 25
- Custom sorting within a category: Up to 1000 products within a category
- Number of Featured categories: 20
Filters
- Filters: 6
- Values per filter: 15
- Filter values per product: 25
Tags
- Tags: 15,000
- Tags per product: 25
- Products per tag: 500
Specifications
- Specifications: 50
- Specifications titles and attributes: 254 characters
Reviews
- Reviews: 10,000
- Reviews per product: 50
Customers
- Customer Groups: 50
- Customers per customer group: 1000
Blogs
- Blogs: 5
- Visible blog posts in Recent blog posts section: 5
- Blog post contents: 65,494 characters
Design
- Upsell Products in checkout: 25
- Snippets in the theme: 20
- Products on the homepage: 24
- Number of visible Headlines: 10
- Products on a customer Wish list: 50
- Products in search results (frontend): 250
Discounts
- Discount rules: 20
- Discount codes: no limit
Content
- Content Pages: 65,532 characters
- KB on a page: 640,000
- Service Pages (content pages): 20
- Translation content: 61,148 characters
Imports
- Import new products: 1,000
- Update existing products with an import: 10,000
- Imports per day: 25
System
- Currencies: 6
- Redirects: 25,000
- Languages: 7
- Files (through Tools > Files): 500 (max. 50MB in total)
- Maximum amount of products per order/quote: 100
- Additional Costs: 100
- Brands: 1,000
- Suppliers: 100
- Hallmarks: 50
- Domains: 1
API
- API rate limits: 300/5 min, 3,000/hour, 12,000/day
- Number of API keys: 3 (Advanced plans or higher)
- Front-End API limits (i.e. ajax requests): Bucket with 50 requests (leak rate of 5 requests/sec) per IP.
Image limits
In Lightspeed eCom, themes are designed to ensure an image is always optimized on the webpage, regardless of the original size of image uploaded. However, when overriding the theme code, the platform limits should be considered. Images in Lightspeed eCom have the following limits:
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Products: Number of images per product. Max depends on your eCom version:
- eCom standalone: 10
- Omnichannel: 12
- Max image size: 25 MB. It's recommended you balance the size of your images with your page load speed and keep images less than 1 MB. Smaller images will greatly improve your website's load speed.
- Max image dimensions: Images up to 5128 px x 5128 px will be stored unscaled. Images with dimensions larger than this will be scaled to 5128 px on the largest dimension's edge.
- Supported image formats:
- .jpg
- .jpeg
- .gif (only supported in the content section or long description)
- .png
- .webp
- Recommended color space for images: Any RGB color space. Images with a CMYK color space noticeably diminish in color when uploaded to eCom.