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Lightspeed eCom App Store

You may want to link your online store with other software suites you use, such as accounting, email marketing, and fulfillment packages. Lightspeed eCom offers these linked apps in our integrated App Store. The apps offered are links between your online store and external software and are developed by Lightspeed partner businesses. Prices of links vary, depending on their complexity.

To access the App Store, navigate to Apps > App store in the left menu of the Back Office. 

When you install an app, you will be required to submit your credentials. Only eCom users with full permissions will be allowed to install an app. For more information on managing user permissions, refer to our article Adding back office users. 

Purchased apps

Navigate to Apps > Purchased apps in the left menu of the Back Office. Here you will find an overview of the apps you have purchased. Payments are either one-off or recurring. Whether an app is recurring or not is viewable in the "Recurring" column. Apps are purchased for a minimum period of one month, rounded to whole months, and can be cancelled monthly. 

App Status

All purchased apps will be viewable in the Purchased apps section. The status of each app will be displayed as follows:

  • Active - The app is installed and you may be billed for it.
  • Cancelled - The app has been cancelled. You may possibly be billed one more time for it depending on when the app was cancelled in the monthly billing cycle. The app will remain active during this period.
  • Expired - The app has been uninstalled and you will not be billed for it anymore.
If an app is cancelled immediately after installation (within 12 hours), no charges will be made to your account. However, if installation took place more than 12 hours ago, the entire month will be charged to your account.


Invoices for purchased apps can be found in the back office by navigating to Settings > Billing Information > View Invoices. Additionally, invoices are emailed to the finance email on file. This email is usually sent a day after the invoice is viewable in back office.

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