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Refunding shipping costs

You can refund the costs of shipping on an order. It is not possible to undo a shipping cost refund in eCom.

IMPORTANT: If your eCom store is connected to a Retail account, these instructions do not match your eCom version.

Click Orders > Order numberAdd a credit invoice. If you have a switch beside Shipping costs, click here.


Refund shipping costs in eCom:

  1. On the left menu of the Back Office click Orders and select the order that you want to work with.
  2. In the Payment area click Create credit invoice.
  3. Leave all products set to a value of 0 (zero). 
  4. Enter the shipping costs you are refunding in the field labeled Shipping costs.
  5. You can optionally choose Notify customer.
  6. Click Add to create the shipping costs credit invoice.


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