Configuring payment reminders

You can configure payment reminders that are automatically sent if a customer's order status is set to Payment pending. Lightspeed eCom sends reminders after a customer places an order.

To enable and configure payment reminders:

  1. On the left menu of the Back Office go to Settings > General Settings > Administration.
  2. Scroll down to the PAYMENT REMINDERS area to set up your payment reminders.


  3. You can enable up to a maximum of four reminders. For each reminder that you want to enable, select the time period after which Lightspeed eCom sends a reminder to your customers.
  4. Click Save.

To create payment reminder emails

  1. On the left menu of the Back Office go to Settings > Website Settings > Notification emails.
  2. Click the Order payment notification link.
  3. Enter or modify the Title and Contents of the email and Save your changes.
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