You can configure payment reminders that are automatically sent if a customer's status is set to Payment pending. Reminders are sent after a customer places an order.
- On the left menu of the Back Office navigate to SYSTEM > Settings > General Settings > Administration.
- In the Payment Reminders area, you can set up a maximum of four reminders. From each list select the time period after which a reminder is sent. You cannot configure a custom time period.
To create payment reminder emails
- On the left menu of the Back Office navigate to SYSTEM > Settings > Website Settings > Notification emails.
- Click Order payment notification.
- Enter the email text in the Content area and save your changes.