Configuring payment reminders [NB]

You can configure payment reminders that are automatically sent if a customer's status is set to Payment pending. Reminders are sent after a customer places an order.

  1. On the left menu of the Back Office navigate to SYSTEM > Settings > General Settings > Administration.

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  2. In the Payment Reminders area, you can set up a maximum of four  reminders. From each list select the time period after which a reminder is sent. You cannot configure a custom time period.

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To create payment reminder emails

  1. On the left menu of the Back Office navigate to SYSTEM > Settings > Website Settings > Notification emails.
  2. Click Order payment notification.
  3. Enter the email text in the Content area and save your changes.
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