You can configure payment reminders that are automatically sent if a customer's order status is set to Payment pending. Lightspeed eCom sends reminders after a customer places an order.
To enable and configure payment reminders:
- On the left menu of the Back Office go to Settings > General Settings > Administration.
- Scroll down to the PAYMENT REMINDERS area to set up your payment reminders.
- You can enable up to a maximum of four reminders. For each reminder that you want to enable, select the time period after which Lightspeed eCom sends a reminder to your customers.
- Click Save.
To create payment reminder emails
- On the left menu of the Back Office go to Settings > Website Settings > Notification emails.
- Click the Order payment notification link.
- Enter or modify the Title and Contents of the email and Save your changes.