eCom (C-Series) offers the following subscription packages:

• Essential
• Advanced
• Professional

Viewing your current plan information

To view the features and limits of your current plan:

1. In your eCom (C-Series) Back Office, navigate to Settings > General Settings > Your subscription.
2. Review your plan information:
   • Product variants: Maximum number of products and product variants in your online store.
   • User accounts: Number of active users in the Back Office of your online store, which includes you and your staff members, if applicable.
   • Email accounts: Number of email accounts you have created.
   • Email forwards: When activated, emails sent to the domain of your online store are forwarded another email address that you provide.
   • Domain forwards: If you have two domain names, for example youronlinestore.com and youronlinestore.co.uk, you can forward visitors from one domain to another.
   • Template editor: Yes or no. For modifying the HTML and CSS files of your online store.
   • Translations: Yes or no. Allows you to add translations.
   • B2B module: Yes or no. Lightspeed provides offerings for B2B customers.

Comparing plans

For an overview of available plans:

1. In the Back Office, navigate to Settings > General Settings > Your subscription.
2. Click Compare plans.

Selecting a package

1. In the Back Office, navigate to Settings > General Settings > Your subscription > Compare plans.
2. Once you've selected the plan that meets your needs, click Buy.
   • If you're in Europe, you'll be prompted to enter your company and payment information.
   • If you're in North America, a popup appears with our toll-free number. Call the number on your screen and an Account Manager will assist you with the subscription process.

Entering your details (EU merchants)

A contract with Lightspeed requires that you provide us with some basic personal information. This information will not appear on invoices or other customer-facing material.

Company information

• Company name: Enter the name of your company here, as it is known to the CoC or tax authorities.
• CoC number: Enter your CoC (Chamber of Commerce) number . If you do not have a CoC number yet, you will first have to register with the Chamber of Commerce
• VAT number: If you have a VAT registration with the IRS as an entrepreneur, you will receive a VAT number.

If you do not have a CoC and/or VAT number, click the My company has not been registered yet option. An online store, by definition, has a commercial objective, this implies an agreement on entrepreneurial grounds. By selecting this option you agree to operate as an entrepreneur.

• First name: Enter your first name.
• Last name: Enter your (full) last name.
• Select a gender: Select your gender (M/F) from the dropdown.
• Date of birth: Enter your birth date here (DD-MM-YYYY).
• Street address: Enter the street name of your office or home address.
• House number: Enter the civic number of your office or home address.
• Extension: Enter the telephone number suffix.
• Zip code: Enter the postal code of your office or home address .
• City: Enter the city of your office or home address.
• Select a country: Select the appropriate country for your address in the dropdown menu.

Payment information

• Account holder: Account holder's name. It must match the account holder of the IBAN number.
• IBAN: Enter your IBAN here, for example, NL99INGB0001234567
• Swift / Bic: Each bank has a bank code for international payments. Enter the BIC of your bank.

Selecting your preferred payment option

1. Contact us to find out which type of payment option may be best for you.
2. To complete your subscription, click I agree with the terms and conditions and sign where indicated using your mouse. (You can reset the signature field if needed.)
3. Double-check the information you provided, and when you're ready to submit, click Confirm to activate your subscription.