Finding answers in the Help Center

The Lightspeed eCom (C-Series) Help Center is the hub of knowledge for all things eCom (and where you are reading this article). You can search for specific articles, browse topics, and learn about new features all from within the Help Center.

For information on how to make the most of the Help Center, refer to our Using the Lightspeed eCom (C-Series) Help Center article.

If your query is a little more complicated and you can't find the answers you need on the Help Center, our Lightspeed Support team is here to assist you. Use the channels below to contact us.

Privacy, security, and compliance resources

Visit the Lightspeed Trust Center to learn more about Lightspeed’s privacy and security practices and get answers to your most frequently asked questions on topics like:

• International data transfers
• Data retention
• Subprocessors
• Data subject rights and data privacy request form
• Security controls
• Compliance and certifications, including PCI DSS, PCI AoC, and SOC 2
• Monitoring and incident management
• Security testing
• Security training

Chatting with Lightspeed Support

Start a chat with one of our Support agents directly from the help center by clicking Contact us at the top-right of the screen or the Chat icon at the bottom-right of the screen.

You can also chat from within your Lightspeed eCom account by signing in on a web browser, clicking Help at the bottom-left of the main menu and then clicking the Contact Support to open the chat window.

See options below for additional language support.

Get help by phone

Call us to modify your subscription, speak to Support or another department, or inquire about billing, invoices, or contracts.

Before your call, prepare:

• Your business information
• Summary of the issue or situation
• Access to the product or hardware

Before connecting to a representative, you’ll need to select the relevant department for your call:

*Some issues require relevant partner/department involvement and may take additional time to resolve.