eCom Help Center
ECOMMERCE RETAIL ONSITE RESTAURANT

    Contact us

    If you haven't found what you're looking for in the eCom Help Center, our eCom Support team is available to help you 24/7.



    eMail.png  Email

    Submit a request through the eCom Help Center and an eCom Support agent will email you back as soon as possible. You can also sign in to the eCom Help Center to view current and past requests.

     

      

    Phone.png  Phone

    Our eCom Phone Support is open 24/7 in English. It's also open in French, Dutch and German during specific business hours.

     

    North America (toll-free) 
    866-932-1801

    Quebec (toll-free) 
    855-300-7108

    Montreal 
    514-907-1801

    Other countries 
    514-907-1801

    United Kingdom 
    44 20 3695 9599

    Netherlands 
    31 (0)20 820 2391

    Belgium 
    32 9 298 02 73

    Germany 
    +49 800 724 4541

    Australia 
    61 2 8488 3146

    Singapore 
    65 3163 1874

     

      Days of week GMT-5 GMT-8 GMT+1
    English Every day 24/7 24/7 24/7
    French  Monday-Friday 9:00 AM - 5:00 PM 6:00 AM - 2:00 PM 3:00 PM - 11:00 PM
    Dutch  Monday-Friday 3:00 AM - 11:00 AM 12:00 AM - 8:00 AM 9:00 AM - 5:00 PM
    German Monday-Friday  3:00 AM - 11:00 AM 12:00 AM - 8:00 AM  9:00 AM - 5:00 PM 

     

    Chat.png  Chat

    Chat with one of our eCom Support agents by signing in to your eCom admin on a web browser and clicking Help at the bottom-left of the main menu.

     

      Days of week GMT-5 GMT-8 GMT+1
    English  Monday - Friday 10:00 AM - 8:00 PM 7:00 AM - 5:00 PM 4:00 PM - 3:00 AM

     

    Callback-2.png Callback

    No need to wait on hold. Request a callback and an eCom Support agent will call you once it's your turn.