If you haven't found what you're looking for in the eCom Help Center, we're available to help you 24/7.
We’re here to help
Our support team is handling a high volume of requests due to the impact of COVID-19. In the meantime, try searching our Help Center or see our list of resources for retailers and restaurants.
Email
Submit billing or support requests through the eCom Help Center. An agent will reply as soon as possible. Sign in to the eCom Help Center to view current and past requests.
Phone
Call us to modify your subscription, speak to Support or inquire about billing, invoices or contracts.
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North America (toll-free) Quebec (toll-free) Montreal Other countries |
United Kingdom Netherlands Belgium |
Germany Australia Singapore |
| Days of week | GMT-5 | GMT-8 | GMT+1 | |
| English | Every day | 24/7 | 24/7 | 24/7 |
| French | Monday-Friday | 9:00 AM - 5:00 PM | 6:00 AM - 2:00 PM | 3:00 PM - 11:00 PM |
| Dutch | Monday-Friday | 3:00 AM - 11:00 AM | 12:00 AM - 8:00 AM | 9:00 AM - 5:00 PM |
| German | Monday-Friday | 3:00 AM - 11:00 AM | 12:00 AM - 8:00 AM | 9:00 AM - 5:00 PM |
Chat
Chat with one of our eCom Support agents by signing in to your eCom admin on a web browser and clicking Help at the bottom-left of the main menu.
| Days of week | GMT-5 | GMT-8 | GMT+1 | |
| English | Monday - Friday | 10:00 AM - 8:00 PM | 7:00 AM - 5:00 PM | 4:00 PM - 3:00 AM |
| Dutch | Monday - Friday | 3:00 AM - 11:00 AM | 12:00 AM - 8:00 AM | 9:00 AM - 5:00 PM |