If you haven't found what you're looking for in the eCom Help Center, our eCom Support team is available to help you 24/7.
We’re here to help
Our support team is handling a high volume of requests due to the impact of COVID-19. In the meantime, try searching our Help Center or see our list of resources for retailers and restaurants.
Email
Submit a request through the eCom Help Center and an eCom Support agent will email you back as soon as possible. You can also sign in to the eCom Help Center to view current and past requests.
Phone
Our eCom Phone Support is open 24/7 in English. It's also open in French, Dutch and German during specific business hours.
|
North America (toll-free) Quebec (toll-free) Montreal Other countries |
United Kingdom Netherlands Belgium |
Germany Australia Singapore |
| Days of week | GMT-5 | GMT-8 | GMT+1 | |
| English | Every day | 24/7 | 24/7 | 24/7 |
| French | Monday-Friday | 9:00 AM - 5:00 PM | 6:00 AM - 2:00 PM | 3:00 PM - 11:00 PM |
| Dutch | Monday-Friday | 3:00 AM - 11:00 AM | 12:00 AM - 8:00 AM | 9:00 AM - 5:00 PM |
| German | Monday-Friday | 3:00 AM - 11:00 AM | 12:00 AM - 8:00 AM | 9:00 AM - 5:00 PM |
Chat
Chat with one of our eCom Support agents by signing in to your eCom admin on a web browser and clicking Help at the bottom-left of the main menu.
| Days of week | GMT-5 | GMT-8 | GMT+1 | |
| English | Monday - Friday | 10:00 AM - 8:00 PM | 7:00 AM - 5:00 PM | 4:00 PM - 3:00 AM |