In eCom (C-Series), you can use the Imports tool to add or edit information in bulk.
Your import file must be uploaded in .csv format.
Importing information
The import tool can be used to add or update the following information within your eCom store:
- Products: Import new products when receiving a lot of new inventory, or setting up eCom for the first time. You can edit products if you have many changes to make across several products in eCom.
- Customers: Useful when migrating from another platform to eCom so you don't lose any customer information.
- Suppliers: Import new suppliers that can later be linked to your products. You can also create suppliers automatically when importing products.
- Redirects: To preserve your search engine ranking, it's recommended that you create redirects when you switch from a previous online platform to Lightspeed eCom and keep the same web address.
- Brands: Import brands that can later be linked to your products.
- Product filter values: Link products to an existing filter and its filter values. You can't import new filters or new filter values.
- Specifications: Provide additional information about your product.
- Product specifications: Specifications tied to a specific product.
Importing restrictions
If your eCom store is connected to a point-of-sale (Retail POS (R-Series) or Lightspeed OnSite), there are some restrictions on what can be imported to eCom, as the POS system should be the source-of-truth.
In eCom, omnichannel users can only import:
- Edits to products, excluding these product details:
- Brand
- Supplier
- Variant title (default language)
- Inventory tracking
- Inventory quantity
- Inventory warning level (Notify below)
- Inventory minimum (Minimum quantity)
- Price excluding or including tax
- Cost price
- Article code
- Barcode (EAN)
- SKU
- Customers
- Redirects
- Product filter values
Import files on the Imports page will be automatically be deleted after 90 days. It's recommended to backup your spreadsheets as a separate file to prevent data loss.