The EU General Data Protection Regulation (GDPR) is designed to harmonize data privacy laws across Europe, to protect and empower the data privacy of all EU citizens and to reshape the way organizations across the region approach data privacy.
What is GDPR?
The GDPR is a new law that aims to give EU citizens more control over their data by regulating how businesses process personal data. In other words, GDPR governs anything businesses can do with personal data which includes viewing, storing, changing, transferring and even deleting personal data. Under GDPR, personal data is defined as any information related to a natural person (or "data subject") that can be used to directly or indirectly identify them. This includes information such as names, addresses, email addresses and phone numbers.
Who is affected by GDPR?
Lightspeed eCom merchants established in the European Union and/or who process personal data from customers residing in the European Union.
Required actions & managing GDPR requests
Lightspeed is committed to assisting you to become GDPR compliant. Read the following articles to aid you in your GDPR preparedness:
- Review required GDPR actions for your store, by visiting: Required GDPR actions.
- Learn how to start Managing GDPR requests from customers.
- Find out how to begin the process of Managing GDPR requests for back office accounts.
As the GDPR articles in the Lightspeed Help Centers are not comprehensive, the following sources are recommended to supplement our articles:
- We recommend you seek legal advice for more information on any implication of the GDPR that may affect your business.
- For a further introduction on GDPR and an explanation on what Lightspeed has done to work towards GDPR, visit our blog post.
- For a more detailed Lightspeed article regarding GDPR frequently asked questions, visit our website: https://www.lightspeedhq.com/gdpr/.
- If you have any specific GDPR questions, email firstname.lastname@example.org.
- We recommend using the ICO (Information Commissioner's Office) website as a reference for GDPR. To visit their website, click here.
Your rights as a Lightspeed customer
Your personal data lives in our internal Lightspeed systems (e.g. your contact information in our sales software). As modifications to this personal data is not publicly available, you can submit your requests to our Support team to exercise your rights under the GDPR.
To view instructions for submitting your customer's request, visit Managing GDPR requests.
If you reside in the EU, you can make a requests to:
- Receive access to your personal information.
- For example, you want to know what personal data we store in our internal systems at Lightspeed.
- Modify inaccurate personal information.
- For example, you want to change the email address we have for you on file.
- Object to processing your personal information.
- For example, you want to be removed from our marketing campaigns.
- Delete your personal information.
- For example, you have sold your business and would like to delete your personal information from our internal systems at Lightspeed.
- Receive a Data Protection Agreement (DPA).
- For example, you are established in the European Union (EU) or you have customers base in the EU and you haven't received the DPA in your email yet. You want to sign the agreement to ensure that you're compliant with the GDPR.
To make a request:
- In the top right-hand corner of the Lightspeed Help Center, click Submit a request.
- From the drop-down, select GDPR Request.
- Enter your email address and name. Enter your phone number and the subject of your request.
- From the drop-down, select a GDPR request type if you are requesting:
- To receive a copy of all of your personal information we have, select Information and access request.
- To edit your personal information, select Data modification request.
- To object to processing your personal information, select Objection to processing.
- To delete your information, select Data deletion request.
- To receive a Data protection agreement (DPA).
- Enter a clear and concise description of what you need help with.
- Optionally, enter your store number for the Account ID . You can find it by clicking your name at the top-left of your eCom Back Office account.
- Click Submit.