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Viewing eCom invoices

You can pay outstanding invoices and download Lightspeed eCom (C-Series) invoices from inside the eCom Back Office.

Understanding invoice types

On the invoices page you will see two types of invoices:

  • INVS: Invoices for your Lightspeed eCom subscription. For example, INVS-123456.
  • Numbered invoices: Invoices for theme or app payments. For example, 012345.

After cancelling a theme or app, you will receive a final invoice sent based on the original signup date. For example, you sign up for an app on the 12th of the month and you use the app for 3 months. You cancel the app on the 20th day of the 4th month. On the 12th day of the 5th month, you will receive your final invoice.

Paying invoices

To view and pay your invoices:

  1. In your eCom Back Office, click Settings > Account overview to see a list of your invoices as well as other company and account details.
  2. Beside an invoice line, click Pay now to pay your invoice.

    eCom-Paying-invoices.png

  3. Click Print to download your invoice. There is also a payment link at the bottom of the invoice PDF.

    eCom-Billing-payment-links.png

You can also pay by clicking the Pay invoice button in your invoice summary email and following the steps using a payment method on file like a credit card (all regions), Bacs (UK), or iDeal, Bancontact, or SEPA (Netherlands and Germany).

eCom-Billing-payment-links.png

To make a payment, follow the instructions on the payment link page.

eCom-Billing-payment-links.png

Paid and unpaid status

When a payment is due, you see a NOT PAID status. Depending on your eCom store's geographic location, you may have the option to click Pay now to complete payment.

English_Invoice_example_Not_Paid.png

Credit and credited status

Due to a billing error, you may also see the credit and credited statuses:

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