As an eCom store owner, you can deny user account access, restrict access to Back office settings, and prevent users from accessing product costs.

When changing user permissions, you'll need to confirm the change using a code sent to your email address. This code will expire after 10 minutes and will last for 30 minutes after use before you'll be prompted to enter another code. 5 failed attempts to enter a code will trigger an automatic account lockout and forced password reset.

Understanding user permissions

All permissions are granted access to the Home screen and Settings > Account.

Each setting granted to a user gives them access to different areas and their settings in the Back office.

• Full permissions - All settings, including the ability to install apps.
• Financial - The Statistics section, Apps > Purchased Apps, Settings > Billing Information, and Settings > Your Subscription.
• Orders - The Orders section and the Customers section (except for Import/Export settings).
• Content - The Content section, Blogs section, and Settings > Notification emails.
• Settings - The Settings section.
• Products - The Products section (except Import/Export settings), Tools > Files, Tools > Barcodes, Settings > Delivery timeframes, and Settings > Additional costs.
• Import/Export - Tools > Imports and Tools > Exports.
• Design - The Design section (except access to the Theme Store).
• Marketing - The Marketing section (except Wish Lists).

Denying access to the eCom Back office

You can deny a user's access to Back office immediately or choose a future date when their access will be revoked.

Removing access immediately

To deny user accounts access to Back office immediately:

1. On the left menu of the Back Office, click Settings.

2. In the General Settings category, click Users.

   

3. Click the name of the user you want to deny access to.

   

4. In the Status dropdown menu, select Denied.

   

5. Click Save.

Removing access at a future date

To deny user accounts access to Back office at a future date:

1. On the left menu of the Back Office, click Settings.
2. In the General Settings category, click Users.
3. Click the name of the user you want to deny access to.

4. In the Expires field, type or click the date when you want the user's access to expire.

   

5. Click Save.

If you previously set a date to remove a user's access and want to remove the expiration date:

1. On the left menu of the Back Office, click Settings.
2. In the General Settings category, click Users.
3. Click the name of the user you want to remove the expiration date from.
4. Delete the text in the Expires field.
5. Click Save.

Restricting Back office permissions

If a user has been given full permissions, you can instead opt to only give them access to select Back office permissions.

1. On the left menu of the Back Office, click Settings.
2. In the General Settings category, click Users.
3. Click the name of the user you want to restrict.

4. Disable the Full account permissions toggle.

   

5. Check the boxes next to the desired permissions for the user.
6. Clic Save.

Restricting access to the cost of products

1. On the left menu of the Back Office, click Settings.
2. In the General Settings category, click Users.
3. Click the name of the user you want to restrict.
4. Ensure that the Financial checkbox is not selected.

5. Navigate to Settings and in the General Settings category, click Advanced.

   

6. Disable the Cost price toggle.

   

7. Click Save.