In Lightspeed eCom, you can set invoices to be created manually or when the customer pays for their order. By following these instructions, your customers will not receive an invoice in the first order notification. After changing these settings, you can also configure eCom to send invoices only after a successful payment.
- In your eCom admin, go to Settings.
- Select Administration in the General Settings column.
- Select Paid from the menu labeled Create in the INVOICES section.
- Select Save.
The default setting in Settings > Administration > Paid is Direct. With this setting, new orders are created with invoices even before a payment has been received. This way, unpaid invoices are sent to customers as a confirmation that a new order has been received. Then once paid, a second email is sent confirming the order has been paid. This is explained in the notification email overview.
Manual requires you to create a new invoice every time you receive a new order. This may be too repetitive for most eCom merchants. However if you require it, you can follow the instructions above selecting Manual, instead of Paid.