In Lightspeed eCom, you can set invoices to be created manually or automatically when the customer pays for their order. By following these instructions, your customers will not receive an invoice in the first order notification that is sent after an order is placed. You can also configure eCom to only send invoices after a successful payment.

Choosing invoice creation

Lightspeed eCom offers three options for invoice creation:

• Direct (Default): New orders are created with invoices automatically, before a payment has been received. Unpaid invoices are sent to customers as confirmations of new orders. Once payment is received, customers receive a second email confirming payment.
• Paid: Customers receive an email once payment has been received.
• Manual: Invoices must be manually created and sent for each new order.

You can learn more about notification emails as well as further customize them.

Editing invoice settings

To edit invoice settings, including invoice creation type:

1. In your Back Office, navigate to Settings > Administration.

   

2. In the Invoices section, choose your invoice creation setting from the Create dropdown.

   

3. Optionally, toggle on Hide email & phone number to hide these on invoices.
4. Optionally, toggle on Attach terms and conditions to automatically attach a text copy of your Terms and Conditions to the invoice.

   If multiple invoices are created, the Terms and Conditions will only attach to the first invoice sent.

5. Click Save.

   

What's next?