This program is only available to certain North American merchants.
This article outlines the pre-upgrade details to ensure you have a smooth experience as you upgrade to Lightspeed eCom (E-Series).
Getting ready to upgrade
To get ready for the upgrade to eCom (E-Series), follow these steps:
- Log in to Retail POS, and select eCom (C-Series) from the accounts drop-down menu. If you do not have a Retail POS account and are directly in eCom C-Series, go to the next step.
- At the bottom of the main menu, select Upgrade to E-Series. (If you don't see this option, please contact your account manager for assistance.)
- On the About E-Series page, click the Get ready to upgrade button.
Note: The About E-Series page contains details on the product and some of the benefits of using it. More details about upgrading to E-Series can be found in the About Lightspeed eCom (E-Series) article and on the eCom (E-Series) Help Center.
- On the Upgrade to E-Series page, you can review what to expect during the upgrade process.
What data will migrate
- Store settings
- Categories
- Products and variants
- Customers
- Discount codes
- Theme (only if your theme is supported)
Note: Theme transfers are currently only available for the Ignite and Conform Plus themes. If you do not use either of these themes, you can start from scratch with your design and apply it to your eCom store.
What data will not migrate
- Order history
- Service tickets and appointments
- URL redirects
- Domains
- Apps
More information on eCom (E-Series)
For more information on eCom (E-Series), visit the main website or Help Center. See the FAQ article or contact Support via chat (available Monday to Friday in-app) or phone.
Ready to upgrade?
Continue to the next article on Upgrading to eCom (E-Series).