This program is only available to certain North American merchants.

Once you’ve completed the upgrade, you are ready to start selling on eCom (E-Series). Although the E-Series Help Center has all the information you need to become comfortable navigating around, this article outlines some of the main features you'll be using often.

Accessing eCom (E-Series)

When you're logged in to Retail POS, select the product drop-down from the main menu, and select eCom (E-Series), just as you did previously for eCom (C-Series). From here, you'll go to the eCom (E-Series) control panel. You can also log in through https://ecom.lightspeed.app/ if you only have an eCom (C-Series) login.

eCom (E-Series) components

Control panel

The control panel is accessible only to you, the merchant, and it's where data and content are managed and orders are fulfilled. This section represents the day-to-day workflow of a merchant.

Storefront

The storefront is where the data is organized and displayed to the customer, and where the customer places an order. This section is built by the merchant and it represents their brand's look and feel.

eCom (E-Series) menu

The eCom (E-Series) control panel allows you, the merchant, to control everything about your store, from inventory, sales, reporting, and even selling on other channels such as Facebook.

Review the menu items below for more information on each one.

Store management

• Dashboard: the landing page of your control panel shows a condensed version of what's going on with your store. There's a To-do list, Reports section, and a Blog and recommended reading section.
• My sales: contains four subsections: Orders, Abandoned carts, Customers, and Order editor. You can search for orders here, too.
• Catalog: contains three subsections: Products, Categories, and Gift cards. You can search for products here, too.
• Marketing: contains eight subsections: Overview, Google ads, Retargeting, Facebook ads, Discount coupons, Automatic discounts, Newsletters, and Automated emails.
• Reports: where you'll choose and set up reporting and analytics capabilities.

Sales channels

• Overview: the Sell everywhere page helps you connect to selling via Instagram, Facebook, and more.
• Website: contains two or four subsections depending on your plan. You can set up your web address and change the design of your site here. If you are using the Instant site, being that you have chosen to transfer your theme, you can edit the look of your store here.
• Instagram: where you can connect to an Instagram shop.
• Facebook: where you can connect to a Facebook shop.
• TikTok: where you can connect to a TikTok shop.
• Mobile: where you can install the eCom app and sell from your mobile device.
• Other channels: where you can set up other selling platforms such as Facebook Messenger, Google Shopping, Lightspeed Retail POS, Clover, Square, ShopApp, eBay, and Amazon.

Configuration

• Design: where you can change the look of your store such as image size, what product details to display, product pages, category pages, and more. 
• Payment: where you can set up, edit, or remove your payment methods, such as Stripe, PayPal, etc.
• Shipping & pickup: how you'll get your products to customers, such as local delivery, curbside, and drive-through pickup, or enable shipping with the most popular carriers.
• Settings: contains nine subsections: General, Taxes, Legal, Notifications, Invoice, Customer groups, Product types, Product filters, and Edit store labels.
• Apps: contains two subsections: App market and My apps. You can install and manage your selling apps here.
• My profile: contains three subsections: Billing and plans, Staff accounts, and Profile. On these pages, you can manage your account/upgrade it, add and remove staff members, and manage your profile.

More information on eCom (E-Series)

For more information about eCom (E-Series), visit the main website. Or, visit the Help Center for assistance. See the FAQ article or contact Support any time via phone (callback via chat only), chat, or email.