How a customer does a return [NB]

Customers must have have an account to create a return shipment. If they place orders as guests, they will have to register with the same e-mail address to convert their guest account into a customer account. Note: The images shown here can be different, depending on the theme you use.

To process a customer return go to Processing customer returns.

How a customer does a return

These steps explain how a customer creates a return. You can use these steps to explain the process to customers if they contact you.

  1. Customers log in to their account in your online store.
    ReturnCustomer_1.png
  2. Their recent orders are displayed. Click the View for the order they want to create a return for. 

    ReturnCustomer_2.png
  3. Click Return items at the bottom of the page to create the return shipment.

    ReturnCustomer_3.png
  4.  Choose the products to return and the quantity.

    ReturnCustomer_4.png
  5. Give a return reason. Customers can choose a reason and an action or create their own, and then send the return request.

    ReturnCustomer_5.png
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