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Troubleshooting order status

If a paid order does not show the correct status, you can manually set its status to Paid.

On the left menu of the Back Office click Orders and select the order you want to work with.

If this issue keeps occurring, do not correct its status. Instead, contact the payment service provider. It is possible that they have implemented some changes in their procedures, are experiencing some technical difficulties, or something is wrong with the data you entered in the eCom Back Office.

If the payment service provider is unable to provide you with a viable solution within a reasonable delay, click here to open a help request with Lightspeed Support. When submitting your request, please make sure to mention that the issue has occurred repeatedly, and include the following information: the order number of the last order that appears unpaid, the PSP and the payment method(s) used.

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