You can cancel an active order in your online store. Canceling an order does not delete the order.
Canceling an order cannot be undone. To restore a canceled order, you need to recreate the order as a new order.
Canceling an order
- In your back office, click Orders.
- Click the order number.
- Click Cancel order.
After you cancel an order:
- The related products are added back to your inventory.
- The related invoices are credited.
- The related packing notes/slips are canceled.
Deleting an order
For security and tax purposes, it is not possible to delete orders. instead of fully deleting an order from your order list, you can:
- Cancel an order using the steps above.
- Make sure the order has been refunded.
If the customer requests privacy, you can optionally delete the customer's information from eCom.