Refunding shipping costs

You can refund the costs of shipping on an order.

  1. On the left menu of the Back Office click Orders and select the order that you want to work with.
  2. In the Payment area click Create credit invoice.
  3. Leave all products set to a value of 0 (zero). 
  4. Activate the toggle for Credit shipping.
  5. You can optionally choose Notify customer.
  6. Click Add to create the shipping costs credit invoice.


Note: To credit shippings costs, leave all products at a value of 0 (zero). It is not possible to undo a shipping cost refund.
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