You can refund the costs of shipping on an order.
NOTE: In order refund shipping costs when your eCom shop is connected to your Lightspeed Retail account, create a partial refund in your Retail account. For more information, click here.
- On the left menu of the Back Office click Orders and select the order that you want to work with.
- In the Payment area click Create credit invoice.
- Leave all products set to a value of 0 (zero).
- Activate the toggle for Credit shipping.
- You can optionally choose Notify customer.
- Click Add to create the shipping costs credit invoice.
Note: To credit shippings costs, leave all products at a value of 0 (zero). It is not possible to undo a shipping cost refund.