Hi. How can we help?

Viewing order data

When orders come into Lightspeed eCom, they are visible at a glance by logging into your eCom Back Office > Orders.

  • Viewing an order: You can view an order by clicking on the order number.
  • Searching an order: You can search for orders using the search bar.
  • Filtering an order: You can filter your orders in 2 ways:
    • Click Filter Orders
    • Click on one of the available filters.
  • Exporting an order: You can export your orders by clicking on Export > Export orders.
    • To download your export on the Back Office go to Tools > Exports.Overview of the Orders page

Bulk action

Select the desired orders by ticking their check boxes and then clicking the selected items dropdown menu at the left of the screen to perform a bulk action. You can choose from the following actions:

  • Hold Selected: Sets the order status of all selected orders to Hold.
  • Unhold Selected: Releases the Hold status to all selected orders.
  • Mark as Paid: Sets the order status of all selected orders to Paid.
  • Mark as Shipped: Sets the order status of all selected orders to Shipped.
  • Send Payment Reminder: Sends payment reminders to customers that have placed an order.
  • Cancel Selected Orders: Cancels the selected orders. Note: Cancellation of an order cannot be undone.
  • Print Shipping Labels: Prints shipping labels for all selected orders.
  • Print Postage Labels (3x11 - A4): Prints 3 x 11 cm postage labels. The size cannot be modified.
  • Print Packing Slips: Creates a PDF file containing all packing slips of selected orders.
  • Print Invoices: Creates a PDF containing all invoices associated with selected orders. If credit notes have been created, they will also be added to the PDF.
  • Export to .CSV: An export file is created containing all data of selected orders.
  • Export Product List: Creates a .csv file of all products associated with selected orders.

    Drop down selection when choosing bulk orders

All modifications will be applied to the orders selected.

Was this article helpful?

1 out of 3 found this helpful