When orders come into Lightspeed eCom, they are visible at a glance by logging into your eCom Back Office > Orders.

• Viewing an order: You can view an order by clicking on the order number.
• Searching an order: You can search for orders using the search bar.
• Filtering an order: You can filter your orders in 2 ways:
  • Click Filter Orders
  • Click on one of the available filters.
• Exporting an order: You can export your orders by clicking on Export > Export orders.
  • To download your export on the Back Office go to Tools > Exports.

Bulk action

Select the desired orders by ticking their check boxes and then clicking the With selected dropdown menu at the left of the screen to perform a bulk action. You can choose from the following actions:

• Hold Selected: Sets the order status of all selected orders to Hold.
• Unhold Selected: Releases the Hold status to all selected orders.
• Mark as Paid: Sets the order status of all selected orders to Paid.
• Mark as Shipped: Sets the order status of all selected orders to Shipped.
• Send Payment Reminder: Sends payment reminders to customers that have placed an order.
• Cancel Selected Orders: Cancels the selected orders. Note: Cancellation of an order cannot be undone.
• Print Shipping Labels: Prints shipping labels for all selected orders.
• Print Postage Labels (3x11 - A4): Prints 3 x 11 cm postage labels. The size cannot be modified.
• Print Packing Slips: Creates a PDF file containing all packing slips of selected orders.
• Print Invoices: Creates a PDF containing all invoices associated with selected orders. If credit notes have been created, they will also be added to the PDF.
• Export to .CSV: An export file is created containing all data of selected orders.
• Export Product List: Creates a .csv file of all products associated with selected orders.

  

All modifications will be applied to the orders selected.