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Creating return reasons and actions

When a customer returns an item they purchased through your online store, you can have the customer specify the reason for the return, as well as the follow-up action that needs to occur.

For example, a customer may want to return a T-shirt they purchased because it's too small. In this situation, the return reason can be Wrong size and the action can be Exchange for a different size.

To create a return reason and action

  1. On the left menu of the Back Office go to Orders > Returns.
  2. Click Add or edit return reasons or Add or edit return actions.


  3. Click Add reason or Add action and specify a reason or action, such as Wrong size or Exchange for a different size.


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