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Canceling gift cards

If you need de-activate a gift card so it can no longer be used to pay for orders in your account, you can easily do so by canceling the gift card. This is especially helpful if, for example, your customer has lost their gift card or is worried that someone else knows their gift card code.

To cancel a gift card:


  1. From the main menu, go to Customers Gift Cards
    Note: If you have a physical store, you can also go to Customers > Gift cards from Lightspeed Retail.
  2. Search for your customer's gift card number.
    Note: Searching for a customer's name to find a gift card is not supported, for now.
  3. Select the gift card number to open its details.
  4. At the top-right of the page, select Cancel gift card.
  5. Once you've reviewed the alert in the modal, select Cancel gift card.


Your customer's gift card should now display as Canceled and be permanently de-activated.


What's next?

Did your customer lose their gift card? Or, are they worried that someone else knows their gift card code? If so, now that you canceled their gift card,  transfer their remaining balance to a new gift card.

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