The status specifies the order's current state in the fulfilment process. Read this article to learn about the seven default statuses in Lightspeed eCom.

For more information about:

• Fulfilling an order, click here.
• Adding a custom order status, click here.
• Troubleshooting order statuses, click here.

Awaiting payment

The order has not yet been paid. This status occurs when a customer selects a payment method like Pay by invoice where payment is supposed to be made later.

It also occurs when a customer selects a payment method that redirects users to the the payment provider's website to receive payment. When the payment fails, the order will keep the Awaiting payment status. For example, a customer selects PayPal and then completes checkout. The order is received in the eCom Back Office with the Awaiting payment status. The customer is redirected to the PayPal website to enter their credit card information. If the customer closes the window before completing payment with PayPal, the order will remain as awaiting payment.

Awaiting Capture

The order's payment has not yet been captured in Lightspeed Payments (currently only available in the United States).

For more information about capturing Lightspeed Payments in eCom, click here.

Prep in-store pickup

This status means the order has not yet been prepared for pickup. This status occurs after it has been marked as paid.

Ready for shipment

This status means the order has not yet been shipped to the customer. This status occurs after it has been marked as paid.

Ready for pickup

This status means the order is waiting for a customer to come to the store to purchase and receive it. This status occurs after the order is prepared and Mark as ready for pickup has been selected.

Completed

This status means the order has been shipped to the customer. It occurs after the order is marked as shipped.

Cancelled

This status means the order has been manually cancelled. It occurs when a user clicks Cancel order at the bottom of the order screen.

On hold

This status means the process to fulfill the order has been paused. It occurs when a user clicks More > Hold.