You can offer in-store or curbside pickup in checkout by adding an in-store pickup shipping method and adding a notification email template.
- In your eCom admin, select Settings.
- Select Shipping methods.
- Select the in-store pickup shipping method in the MANUAL SHIPPING section. If you don't see this setting, add a new in-store pickup shipping method.
- Verify that:
- The name of the shipping method matches your pick up concept. Make sure it includes either curbside or in-store pickup, depending on what your customers will understand.
- The shipping rate applies to a wide enough weight range to encompass all possible order sizes.
- The shipping rate price for in-store pickup is correct. For example, for free in-store pickup, ensure the price is $0.00.
- The selected states, provinces and countries correspond to you actual physical locations.
- Select Save.
- Select Back to Settings in the sidebar.
- In the Website Settings column, select Notification Emails.
- Select the Ready for pickup template.
- Update the following content to suit the brand and style of your business:
- In Title, enter the email's subject line. For example Your order is ready to be picked up
- In the body, explain how customers can arrive at your store and pick up their order. If you have a specific procedure, explain it.
- Use keys like [[orderid]] or [[fullname]] to explain to add customized content in the email.
- Select Save. Your eCom store is now ready to receive in-store pickup or curbside pickup orders.
Next steps
- Read about Preparing orders for pickup to learn how to handle in-store pickup orders.
- Make sure the other notification templates align with the brand and style of your eCom store.
Adding a new in-store pickup shipping method
- In your eCom admin, select Settings.
- Select Shipping methods.
- Select Add manual shipping method.
- Select In-store pickup > Continue.
- Enter a title. For example, type In-store pickup or Curbside pickup. If multiple languages are enabled, enter the translation or placeholder text.
- Select Add shipping rate.
- Enter a weight range. To make in-store pickup available for orders of any size, enter 0 for the minimum weight, 10,000 for the maximum weight and Kilograms or Pounds for the Unit measurement.
- Enter the price for in-store or curbside pickup. For example: 0.00.
- Select Save.
- Under COUNTRIES, select any country where you have physical locations. Depending on your location, you can also select your state or province.
- Select Save.