Understanding Advanced settings

You can customize your online store with advanced settings.

Accessing Advanced settings

On the Advanced page, you can update the following settings:

To access advanced settings:

In your eCom back office, navigate to Settings.
In the General Settings column, click Advanced to access the Advanced settings page.

Advanced settings page.

Tickets: Allow registered customers to create support tickets. You can also enable a contact form method. Learn more about activating customer contact methods.
Contact Form: Allow registered customers to submit feedback via a contact form. You can also give your customers the ability to submit support tickets. Learn more about collecting customer feedback.
Allow Returns: Allow customers to return purchased items. Learn more about managing returns.
Account password strength: Customize password strength requirements for customer accounts:
- Normal: All passwords are permitted.
- Strong: Passwords must contain a minimum of 1 digit.
- Strongest (recommended): Password must contain a minimum of 1 digit and 1 special character.
Feedback BCC emails: Enter an email address to receive copies of customer order confirmation emails. You can:
- Receive new order notifications that provide a summary of the order and the customer details.
- Provide Trusted Shops or Trustpilot with your customer's order details so they can facilitate customer reviews.

Show demo bar: Notify customers that your store is under construction. When enabled, a grey bar is displayed at the top of your online store with the following text: This store is under construction. Any placed orders will not be honored or fulfilled. Learn more about disabling your eCom store.
Cost price: When enabled, only customers with the relevant access rights can view the wholesale cost of a product.
Social media login: Give registered customers the option to sign in with Facebook.
Newsletter: Allow customers to subscribe to your newsletter.
Show progress: When enabled, a progress bar appears during the checkout process. Learn more about setting up your checkout.
HS Codes: Some international shipments require HS codes. Enable this feature to add an HS field in the Identifiers section of your product variants.
Wish List: Enable this feature to allow customer wishlists. Disabling may not completely remove wishlists, depending on your theme. Learn more about removing wishlists.
Prices: Configure this setting to control the visibility of prices in your eCom store. Learn more about hiding prices before you adjust this setting.
Show Variants: When enabled, this setting hides the dropdown menu when a product only has one variant. When two or more is the default setting. Learn more about displaying only one size or color on the Product page article before you adjust this setting.

Enable Loyalty: This option only appears if you are subscribed to Lightspeed Loyalty. When enabled, customers can see Loyalty features in their shopping cart and account. Learn more about setting up Loyalty for eCom.

Registration: Configure this setting to allow customers to create an account before making a purchase.
- Disabled: Prevents new accounts from being created. Adjust this setting when controlling guest purchases.
- Enabled (default): Allows registration.
- Guest only: Removes the Log in or create an account portion of the checkout. This is useful if you want to simplify your checkout process.
- After approval: Customers can only access their account after you’ve approved them in your eCom back office. This is a part of B2B selling features.
Address details: By default, customers registering for accounts have the option to enter their address details. You can also require or disable this setting. This setting does not affect your checkout.

Email: Require your customers to include their email address when submitting a product review. Learn more about preventing anonymous reviews.

Layout: You can display your products in a Grid (suitable for long descriptions) or List (when collections do not fill an entire page) layout. Learn more about changing page layout from grid to list.
Sort by: Determines how products are sorted on your online store. Learn more about reordering products in a category before adjusting this setting.
Products per page: Determines the number of products to display per page (max 24 products). Learn more about changing the number of products per page before adjusting this setting.

Temporarily reserve stock for Awaiting Payment orders: By default, when a customer adds an item to their shopping cart and doesn’t complete the order, eCom reserves the item and puts the order in an Awaiting Payment status. If you enable this setting, eCom will no longer reserve the item if it’s sold in eCom or Retail POS to help prevent discrepancies between your inventory totals. Keeping this setting toggled on helps you avoid overselling stock unless you are specifically reserving items for Awaiting Payment orders.