Setting up your checkout

The checkout is how your customers make a purchase on your eCom store. By default, Lightspeed eCom has a functional checkout. Follow these instructions to customize your checkout to suit your eCom store.

The steps in this article include:

1. Enable or disable your guest checkout
2. Control the information your customers provide
3. Select the shipping methods that appear in checkout
4. Select the payment providers in checkout
5. Enable or disable the terms and conditions checkbox
6. Customize the title and add content to your thank you page
7. Change the number of checkout pages needed
8. Enable or disable the progress bar
9. Show taxes in checkout
10. Combine tax rates in checkout
11. Test your checkout

A checkout is made up of stages. For more information about each stage, click here.

1. Enable or disable your guest checkout

   Guest checkout is enabled by default.

   1. Login to your eCom Back Office and click Settings.
   2. Click Advanced at the bottom of the General Settings column.
   3. Scroll to the bottom of the STORE section.
   4. Beside Shopping cart click the dropdown menu:
      • Select Enabled to allow guests to purchase without creating an account.
      • Select Forced from the drop down menu to force guests to login before purchasing.
      • The Disabled option disables your eCom store by preventing customer purchases. For more information, click here.
      • The Registered customers only option is related to a B2B feature set that can prevent non-approved customers from adding items to their cart. For more information, click here.
   5. Click Save.

2. Control the information your customers provide

   Read this article to ensure Lightspeed's default settings obtain the information you need from your customers.

3. Select the shipping methods that appear in checkout

   Shipping methods are set up in the eCom Back Office by clicking Settings > Shipping methods. For an introduction to shipping in Lightspeed eCom, click here.

4. Select the payment providers in checkout

   Payment methods are set up in the eCom Back Office by clicking Settings > Payment providers. For more information about payment providers, click here.

5. Enable or disable the terms and conditions checkbox

   Disabling this setting can improve conversion by decreasing the number of clicks to complete checkout. Review your government and payment provider's checkout requirements before making adjustments. If unsure, use the default setting: Show checkbox and message.

   1. Login to your eCom Back Office and click Settings.
   2. Click Advanced at the bottom of the General Settings column.
   3. Scroll to the bottom of the store section.
   4. Beside Checkout terms and conditions click the dropdown menu:
      • To enable it, select Show checkbox and message.
      • To disable it, click either Hide checkbox and message or Show message only.
   5. Click Save.

6. Customize the title and add content to your thank you page

   1. Login to your eCom Back Office and click Content.
   2. Click the title of the thank you page to open it.
   3. Edit the Title and add content.
   4. Click Save.

7. Change the number of checkout pages needed

   You can increase or decrease the number of checkout pages your customer views. Options are Multi-step, single page or single step checkout configurations. Enable more than one to use A&B testing to identify the best checkout configuration. For more information, click here.

   1. On the left menu of the Back Office, click Settings.
   2. Click Checkout found under the right column titled Payment Settings.
   3. Enable Multi-step, single page or single step.
   4. Click Configure under:
      • Multi step checkout to remove the progress bar in checkout.
      • One page checkout to remove the progress bar and hide the login/registration screen.
      • One step checkout to remove the progress bar, hide the login/registration screen and disable the guided steps.
      • For more information about each checkout configuration, click here.

8. Enable or disable the progress bar

   Disabling the progress bar affects all progress bars, including on the cart page and all checkout pages, even if enabled in Settings > Checkout > Configure.

   1. Login to your eCom Back Office and click Settings.
   2. Click Advanced at the bottom of the General Settings column.
   3. Scroll to the STORE section and enable or disable the switch labeled Show progress.
   4. Click Save.

9. Show or hide taxes in checkout

   1. Setup your taxes. Follow these instructions:
      • United States or Canada
      • Europe or Australia
   2. Enable taxes for your cart.
      1. Login to your eCom Back Office and click Settings.
      2. Click Taxes located in the column labeled Payment Settings.
      3. Enable or disable the switch labeled Show taxes in checkout.
      4. Click Save.

10. Combine or separate tax rates in checkout

    For eCom stores North America, there can be multiple taxes per municipality, state and country. For these stores, taxes are displayed one per line. This feature is unavailable for eCom stores in the European continent or Australia. This feature also affects your cart. For more information, click here.

    To combine taxes in your cart:

    1. Setup your taxes.
    2. Combine taxes by:
       1. Login to your eCom Back Office and click Settings.
       2. Click Taxes located in the column labeled Payment Settings.
       3. Enable the switch labeled Combine tax rates at checkout.
       4. Click Save.

11. Test your checkout

    It is recommended you test your checkout before launching your eCom store. For more information about testing your checkout, click here.