Service Notification
eCom Help Center
ECOMMERCE RETAIL ONSITE RESTAURANT

    Setting up your checkout

    The checkout is how your customers make a purchase on your eCom store. There are mandatory and options steps to follow when setting up your checkout.

    Mandatory steps

    Follow these steps to ensure your customers can checkout successfully.

    1. Select the shipping methods that appear in checkout
    2. Select the payment providers in checkout
    3. Show taxes in checkout
    4. Test your checkout

    Optional steps

    Lightspeed eCom has a functional checkout by default. Follow these instructions to customize your checkout to suit your needs.

    1. Control the information your customers provide
    2. Disable the terms and conditions checkbox
    3. Simplify checkout by hiding the register/login option
    4. Customize the title and add content to your thank you page
    5. Change the number of checkout pages needed
    6. Disable the progress bar
    7. Disable the newsletter
    8. Hide taxes from checkout
    9. Combine tax rates in checkout

    Mandatory steps

    1. Select the shipping methods that appear in checkout

      Shipping methods are set up in the eCom Back Office by clicking Settings > Shipping methods. For an introduction, click here.

    2. Select the payment providers in checkout

      Payment methods are set up in the eCom Back Office by clicking Settings > Payment providers. For more information, click here.

    3. Setup your taxes

      Taxes are set up in your eCom back office by clicking Settings > Taxes. For instructions:

    4. Test your checkout

      Testing your checkout before launching your eCom store helps ensure orders can be made without issues. For more information, click here.

    Optional

    1. Control the information your customers provide

      Read this article to ensure Lightspeed's default settings obtain the information you need from your customers.

    2. Disable the terms and conditions checkbox

      Disabling this setting can improve conversion by decreasing the number of clicks to complete checkout. Review your government and payment provider's checkout requirements before making adjustments. If unsure, use the default setting: Show checkbox and message.

      1. Login to your eCom Back Office and click Settings.
      2. Click Advanced at the bottom of the General Settings column.
      3. Scroll to the bottom of the store section.
      4. Beside Checkout terms and conditions click the dropdown menu and select either Hide checkbox and message or Show message only.
      5. Click Save.

    3. Simplify checkout by hiding the register/login option

      This is more useful when using multi-step checkout. You can remove a step that asks your customers if they would like to register or create a guest account. This is useful to decrease the number of parts in checkout, allowing you to potentially improve conversion.

      1. Login to your eCom Back Office and click Settings.
      2. Click Advanced at the bottom of the General Settings column.
      3. Scroll down to the REGISTRATION section and select Guest only from the dropdown menu labeled: Registration.
      4. Click Save.

      Guest only appears differently when other checkout types are enabled:

        • One page:  Hides the registration portion of checkout which shortens the length of the page by a small amount.
        • One step: Hides the Log in or register link above the customer information column on the left. This has no effect on the length, only slightly decluttering the checkout page.

      For more information on checkout types, click here.

    4. Customize the title and add content to your thank you page

      1. Login to your eCom Back Office and click Content.
      2. Click the title of the thank you page to open it.
      3. Edit the Title and add content.
      4. Click Save.

    5. Change the number of pages in checkout

      You can increase or decrease the number of checkout pages your customer views. Options are Multi-step, single page or single step checkout configurations. For more information about each stage, click here. Enable more than one type to use A&B testing to identify the best checkout configuration. For more information, click here.

      1. On the left menu of the Back Office, click Settings.
      2. Click Checkout found under the right column titled Payment Settings.
      3. Enable Multi-step, single page or single step.
      4. Click Configure under:
        • Multi step checkout to remove the progress bar in checkout.
        • One page checkout to remove the progress bar and hide the login/registration screen.
        • One step checkout to remove the progress bar, hide the login/registration screen and disable the guided steps.
        • For more information about each checkout configuration, click here.

    6. Disable the progress bar

      Disabling the progress bar affects all progress bars, including on the cart page and all checkout pages, even if enabled in Settings > Checkout > Configure.Shows the progress bar

      1. Login to your eCom Back Office and click Settings.
      2. Click Advanced at the bottom of the General Settings column.
      3. Scroll to the STORE section and enable or disable the switch labeled Show progress.
      4. Click Save.

    7. Disable the newsletter

      By default, eCom offers your customers the option to subscribe to your newsletter. If you don't send newsletters it may be useful to disable it to decrease distracting elements on the confirmation page of your checkout.

      1. Login to your eCom Back Office and click Settings.
      2. Click Advanced at the bottom of the General Settings column.
      3. Scroll to the STORE section and enable or disable the switch labeled Newsletter.
      4. Click Save.

    8. Hide taxes from your checkout

      1. Login to your eCom Back Office and click Settings.
      2. Click Taxes located in the column labeled Payment Settings.
      3. Enable or disable the switch labeled Show taxes in checkout.
      4. Click Save. 

    9. Combine or separate tax rates in checkout

      For eCom stores North America, there can be multiple taxes per municipality, state and country. For these stores, taxes are displayed one per line. This feature is unavailable for eCom stores in the Europe or Australia. This feature also affects your cart. For more information, click here.

      To combine taxes in your cart:

      1. Login to your eCom Back Office and click Settings.
      2. Click Taxes located in the column labeled Payment Settings.
      3. Enable the switch labeled Combine tax rates at checkout.
      4. Click Save.