Setting up a shipping method and rates [NB]

Setting up a shipping method allows you to determine the zones—country or countries and specific regions—where you ship your products and the shipping rates that apply to those zones. 

If you use regular mail or a fulfillment service to deliver your orders, you can set up a shipping method with rates based on the total weight of the order. You can also set up a shipping method with a flat rate for all orders, regardless of weight, as well as free shipping for orders above a certain amount.

Keep in mind that when a customer chooses a shipping method, you'll need to prepare the shipment yourself—such as, postage, packaging and shipping labels—unless you use a fulfillment service or allow for customer pickup.

In this article

Add a shipping method

  1. On the left menu of the Back Office, go to Settings > STORE SETTINGS and click Shipping Methods.
  2. At the top of the screen click Add Shipping Method.
  3. In the popup that displays, add a title for the shipping method—for example, Regular Mail, Courier Service or FedEx. The title determines what your customers see in your online store.
  4. Select a shipping type:
    • Default delivery - Select this option if you use regular mail (mail delivered to a physical mailbox) or a fulfillment service to deliver your orders.
    • Cash on delivery - Select this option if you want to allow your customers to pay for their order upon delivery. You can specify the cost for cash on delivery (COD) later, if needed.
    • Store pickup - Select this option if you have a physical store where a customer can pick up their order. Make sure you have your pickup address configured under Settings > GENERAL SETTINGS > Company > CONTACT INFORMATION, preferably with a link to Google Maps.

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  5. Click Save.
  6. After you've created the shipping method, you're redirected back to the Shipping Methods page. You must now configure the new shipping method, including setting shipping rates and specifying the delivery zones where the shipping method will be available. 

Configure the shipping method

Once you add a shipping method, you need to configure additional settings for it.

To configure the new shipping method

  1. In the grid on the Shipping Methods page, click the shipping method you just added.

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  2. On the Shipping Method edit page, configure the following for the shipping method:

a. Modify the title and add a description

 

  • Title - The shipping method name to display in your online store—for example, Regular Mail, Courier Service or FedEx.
  • Description - Add a description for the shipping method. The description is displayed in the checkout area of your online store.

b. Configure delivery settings and taxes

  1. If needed, modify the type of shipping method by selecting the relevant option from the Type drop-down:
    • Default delivery - Select this option if you use regular mail (mail delivered to a physical mailbox) or a fulfillment service to deliver your orders.
    • Cash on delivery - Select this option if you want to allow your customers to pay for their order upon delivery. You can specify a cash on delivery (COD) cost later, if needed.
    • Store pickup - Select this option if you have a physical store where customers can pick up their order. Make sure you have your pickup address configured under Settings > GENERAL SETTINGS > Company > CONTACT INFORMATION, preferably with a link to Google Maps.
  2. Select a preconfigured tax rate from the Tax drop-down. To set up tax rates, go to Settings > PAYMENT SETTINGS > Taxes on the left menu of Back Office.
  3. If you want to offer free shipping for orders over a certain amount, enter the relevant monetary value in the Free delivery above text box. For example, if you want to offer free shipping for orders over $100, enter 100.
  4. If you want this shipping method to only be visible to you and your staff (in the Back Office), turn on the Only visible in the backoffice option. This is useful if you regularly create orders manually in the Back Office through SHOP > Orders > Quote, and you want to use different shipping rates for these types of orders.

c. Specify the cost for cash on delivery (COD)

Delivery costs for COD apply primarily to the German market. Enter this cost ONLY if you've set the shipping method's type as Cash on delivery

These delivery costs are added to the shipping rates associated with weight. For example, if you want to charge your customers €5 for paying upon delivery, enter 5 in the Delivery costs field and specify the weight-based shipping rates in the DELIVERY COSTS area.

d. Add weight classes and rates

Setting delivery costs allows you to determine how much to charge an order for shipping, based on the order's overall weight.

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Determining the exact amount to charge for different weight classes varies depending on your store's location and your delivery area (zones). We recommend that you call your local postal, courier and/or order fulfilment services for advice. These services usually have information on hand about delivery costs for various package dimensions and weights. You should also consider adding a handling charge to your shipping rates to account for packaging expenses.

In general, the cost of shipping an item depends on the total weight of the shipment. Even if you do not charge your customers shipping costs, you should verify this data. 

When configuring shipping rates, keep the following in mind:

  • You can only specify a single weight unit in your online store—for example, grams, kilograms or pounds.
  • Weights can be expressed only as numerical values, without decimals.
  • If the products you sell vary greatly in weight, specify all weight values in the smallest available unit. For example, in an online store that sells both computers and computer accessories, a desktop computer is heavier than a USB cable. Since decimal values are not allowed, the shipping weight for both the desktop computer and USB cable should be expressed in grams.
  • Make sure to set up your weight classes to avoid gaps in applicable rates. For example, if you set up your weight classes like this: 
    • 0 - 5000 grams = $6.95
    • 5001 - 10000 grams = $12.95

    A gap would exist between 5000 and 5001 grams and the following warning will display:

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    To avoid discrepancies, the weight classes should be configured like this:

    • 0 - 5000 grams = $6.95
    • 5000 - 10000 grams = $12.95

    In this way, if a customer places an order for an item that weighs exactly 5000 grams, Lightspeed eCom will charge the customer the lower of the 2 rates ($6.95).

To add weight classes and their corresponding rates: 

  1. Click Add Weight to create a new weight class.

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  2. In the popup that displays, select the unit of measurement from the drop-down.
  3. Enter the Minimum weight and the Maximum weight (up to 2147483647 grams).

    NOTE: If you are adding multiple classes and this class represents the first tier (smallest weight class), enter 0 for Minimum weight.

  4. Enter the shipping rate (including taxes/VAT) to charge for the weight class.
  5. Click Save.
  6. Add additional classes to make sure there are no gaps and that the weights for all your product offerings are accounted for. 

e. Specify delivery zones

The COUNTRIES area allows you to choose the country or countries, including specific regions within each country, where this shipping method will be available. 

If you deliver to multiple countries and your shipping rates differ by country, you'll need to create separate shipping methods, as applicable. Likewise, if you deliver to multiple regions within a country, and the rates are different for each region, make sure to create separate shipping methods for the applicable regions.

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To change or specify delivery zones: 

  1. Select a continental region on the left-hand side.
  2. Next, select the countries where this shipping method will be available.
  3. Click the specific regions or areas in your selected countries (states, provinces, territories, etc.) from where you'll accept orders and ship to using this shipping method. 
  4. Click Save.
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