You're notified about the quantity of unviewed orders via a red icon, beside Orders in the main menu of your eCom admin. You can also be notified using an app or by email when new orders are received.
- To get a live stream and notifications for new orders on your mobile device, install the Lightspeed Order Alert app.
- To be sent a copy of your customer's order confirmation to your email or to other email addresses, follow these directions.
Receiving a copy of your customer's order confirmation
Prerequisite:
Have a copy sent to your eCom account's email:
- On the left menu of the Back Office click Settings.
- Click Account located in the column titled General Settings.
- Click on the Edit, at the top right of the page.
- In the Account Settings area, activate the Email new orders and save your changes.
Have a copy sent to other email address:
- On the left menu of the Back Office, click Settings.
- Click Advanced located at the bottom of the column titled General Settings.
- Add email addresses in the field titled Feedback BCC emails located at the bottom of the ACCOUNT & SERVICE section.
- Click Save.
Ensuring the Order confirmation & invoices template has content
- On the left menu of the Back Office click Settings.
- Click Notification emails.
- Click Order confirmation & invoices.
- Check there is content in the subject and body. If there is no content, add some yourself or locate the order confirmation & invoices template here. Adding content will prevent you from Sending invoices only after a successful payment.
- Click Save.